What are the responsibilities and job description for the Service Advisor position at Castle Country RV?
Welcome to Castle Country RV (Powered by Haugen RV Group)
Adventure without Limits!
We are your premier RV dealer in Utah with dealerships located in Logan and Helper. We service clients all over the world! We provide not only the best prices on RVs, but the best RV Service offered by some of the top experts in the field.
SERVICE ADVISOR
Job Description:
We are currently seeking a high-achieving Service Advisor in our Helper, UT location. The ideal candidate will have experience as a Service Advisor or Writer in either a dealership or high-volume auto center. Candidate must a valid Driver’s License with an insurable driving record and must be capable of handling the demand of a very busy Service Department while maintaining the level of quality our customers have come to expect. Previous skilled trade experience in plumbing, HVAC, electrical or carpentry is a plus. RV experience is helpful.
Responsibilities:
- Meet and confer with customers
- Complete Service Orders (ROs)
- Dispatch work to technicians
- Perform time and cost estimates for repair
- Complete and Close Work Order, once repairs have been completed
- Collect Payment from Customers
- Warranty Claims and Liaison between customer and factory, if unit is still under warranty
Qualifications:
- High School Diploma or Equivalent; skilled trade technical training, a plus
- Previous Service Writer experience -dealership or high volume auto center
- Proven and verifiable track record of success in sales and customer satisfaction
- General knowledge of RVs is helpful
- Must be dependable, friendly, enthusiastic and self-motivated
- Highly organized with superior time management and prioritization skills
- Valid Driver’s License with an insurable driving record
- Computer proficient
- Professional References
- Pre-employment background check
Benefits:
- Full-Time, PTO, Paid Holidays, Health Insurance, Vision/Dental, & 401(k) and employer match
Job Type: Full-time
Pay: $40,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Day range:
- Monday to Friday
- Rotating weekends
- Weekends as needed
Shift:
- Day shift
Experience:
- Service Advisor: 1 year (Preferred)
- high volume auto or dealership: 1 year (Preferred)
Work Location: In person
Salary : $40,000 - $60,000