What are the responsibilities and job description for the Engine Field Service Supervisor II position at CAT?
TEAM UP WITH US!
The Supervisor II is responsible for the management, tracking, forecasting, ordering and reporting on all new CAT & Allied inventory lines.
DO YOU HAVE WHAT IT TAKES?
WHAT YOU'LL DO:
- Implement policies for operating, such as hours of operation, workers required, duties, scope of operation, cleanliness of shop, and estimates for products and services provided.
- Responsible for working closely with PSSR’s and Sales Rep to provide solutions to customer requests.
- Promotes a desired work environment between all divisions.
- Prepares work schedules and assigns workers to specific duties such as maintenance and repair work to maximize customer satisfaction.
- Opens and closes work orders, takes service calls and performs on-call duties as required.
- Insures safety policies are upheld throughout the shop and the field.
- Analyzes and resolves work problems, or assists workers in solving work problems
- May perform activities of workers supervised.
- Pro-actively establish effective relationships and support others in achieving high performance.
- Demonstrate professional behavior, flexibility, and effective communication skills in their interactions with others both internally and externally.
- Influences people rather than demand others.
- Responsible for exhibiting professional behavior with both internal and external business associates that reflects positively on the company and is consistent with the company’s policies and practices.
- Spend large portion of workday in communicating orally in person and by phone.
WHAT YOU'LL NEED:
- An understanding of the overall mission of the dealership.
- Understanding of machine/engine specifications and how they relate to appropriate order quantities in different geographical areas.
- Ability to communicate clearly in writing and by use of charting and statistical means.
- Good computer skills.
- Thorough understanding of Microsoft based products to include Word, Excel, & PowerPoint.
- Minimum of 3-5 years’ experience with a Caterpillar dealership (preferred).
WHY WORK WITH US?
- We like to take care of business and have fun doing it!
- We offer health, dental, vision, life, and more as a comprehensive benefits package.
- Don’t you want to work with awesome people?
IMPORTANT INFORMATION:
While performing the duties of this Job, the employee is required to use hands to finger, handle, or feel and talk or hear. The employee frequently is required to stand, walk, sit, and reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Required travel up to 10%.
This position is considered a safety sensitive position.
The Job description is subject to change by the employer as the needs of the employer and requirements of the job change.
EEO/AA
