Service Center Supervisor

Career Area: Marketing / Sales / Product Support Job Description: WE BUILD WHAT MATTERS What matters most to you? Is it being part of a strong team? Supporting your family? Solving global problems? You can do these and more at Caterpillar; where your work enables progress around the globe, and you contribute to meaningful work. Together, we can build what matters! About SPM Oil & Gas SPM Oil & Gas, a Caterpillar company, provides superior products and service solutions to make our customers more efficient and lower total cost of ownership. Globally, we deliver engineered oilfield and drilling equipment repair and certification, mechanical and rotating equipment repairs and upgrades, rapid prototyping of spare parts, robust asset management, operation and maintenance and field engineering services. We offer a wide range of career opportunities across a variety of technical and business roles in engineering and service locations worldwide. Join our team and help build engineering solutions that change the industry. We are currently looking for a Service Center Supervisor in Broussard, Louisiana. The Service Center Supervisor will be responsible for running day to day operations at assigned service center. Supervises hourly workers (workshop & field-based employees) engaged in refurbishment of service iron and flow control components, pump power units and auxiliary equipment, rental products. Responsible for the deployment of training that will enhance organizational efficiency. Job Duties/Responsibilities may include, but are not limited to: Manages shop operations in accordance with SPM documented procedures, specifications, and customer requirements to ensure all products and services meet customer demands. Develops daily production plan to ensure output targets are achieved and customer deadlines are met. Communicates with customers daily to receive and deliver customer assets, meeting local customers deadlines and interpret customer requests. Explains specifications and job orders to workers and assign duties. Monitors and improves safety on the shop floor; eliminate any unsafe operations and ensure a safe and clean product environment. Daily tie-in with production management to designate workload, priorities and sequence for work assigned. Determines overtime need, determines priorities when resources are insufficient, and decides when disciplinary action is necessary. Suggests changes in working conditions and use of equipment to increase efficiency. Works to improve processes, timeliness and reduce costs by eliminating non-value-added activities. Ensures the quality of product produced and conforms to Quality Standards while maintaining cost. Ensures necessary parts and materials are ordered and distributed in a timely and efficient manner. Implements various corporate initiatives such as 5S, Lean Manufacturing, and certifications, etc. Responsible for training and development of staff, time keeping, estimating personnel needs, assigning work, meeting completion dates, and ensuring consistent application of organizational needs. Completes knowledge of SOPs (Standard Operating Procedure) of responsible areas. Provides input into billing and/or supply chain processes. Works with customers and representatives of associated industries to evaluate and promote expanded services growth in area. Sets up machinery and dismantles pumps, engines, and other machinery when necessary. Travel as required to customer locations. Other duties as assigned. Basic Qualifications: High school diploma and 2 years of aftermarket and/or workshop experience or equivalent combination of education and experience. Have a mechanical aptitude. Thorough working knowledge of aftermarket operations, equipment, and processes. Top Candidates Will Also Have: Prior supervisory experience. Proficiency in Microsoft office products. Must be willing to work outside of normal work hours including overtime and alternate shifts. May be required to move items weighing up to 35 pounds. What You Will Get: Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better more sustainable world. Here you earn more than just a salary. Because we value your performance, we offer a total rewards package that provides day-one benefits, including but not limited to: Competitive salary and annual bonus program Medical, dental, and vision coverage Paid time off plan (Vacation, Holiday, Volunteer, Etc.) Company-matched 401(k) plan Stock option opportunity over time Health savings account (HSA) Flexible spending accounts (FSAs) Short and long-term disability coverage Life Insurance Paid parental leave Healthy Lifestyle Programs Employee Assistance Programs Voluntary Benefits (Ex. Accident, Identity Theft Protection) Strong community involvement EEO/AA Employer. All qualified individuals - Including minorities, females, veterans, and individuals with disabilities - are encouraged to apply. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to specific employer, such as H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.caterpillar.com/careers #LI EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply. Not ready to apply? Submit your information to our Talent Network here. There’s more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar. Our culture, like everything at our company, is made possible by each employee’s contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we’ve built.