Technical Representative II

Career Area: Marketing / Sales / Product Support Job Description: WE BUILD WHAT MATTERS What matters most to you? Is it being part of a strong team? Supporting your family? Solving global problems? You can do these and more at Caterpillar; where your work enables progress around the globe, and you contribute to meaningful work. Together, we can build what matters! As a Technical Representative II, you will consult on product problem management within an assigned territory or industry. Represent Caterpillar/Perkins to minimize the commercial impact of customer complaints related to products, applications, and maintenance requirements, the incumbent has a direct bottom line impact on Caterpillar/Perkins and dealer/distributor financial results. This is generally the second level technical service assignment and represents a shift from learning and assisting to fully contributing to assignments that are broader, more complex and challenging in nature. Job Duties/Responsibilities may Include, but are not limited to: Work with service specialists to ensure dealers/distributors have technical capability to identify and repair product deficiencies. Liaise with dealers/distributors in managing Product Improvement Programs cost effectively and within designated timeframes. Provide technical guidance and assist with dealer/distributor presentations designed to inform customers of service advantages. Work with Service Specialists to ensure dealers/distributors meet targets for Customer Satisfaction Program/Distributor Excellence/Service Capability. Provide input to Service Operations Specialists for shop operations, service process improvements, and systems, to help dealers/distributors achieve higher service quality and improve profitability. Apply market knowledge and make decisions to support and develop product sales, dealer/distributor effectiveness, overall segment growth, NPI process, process improvement, and sales management process improvement. Stay abreast of industry and technology changes and learn to relate those changes to Caterpillar/Perkins, dealer/distributor, and customer needs. Basic Qualifications: University degree in Mechanical or Electrical Engineering or similar discipline At least 5 years’ experience in a field position Top candidates will also have: Completion of the Caterpillar pre-field marketing training development program Excellent communication skills Experience with engines Experience working with dealers, distributors and/or OEM’s. Travel: Travel expectation is 25-50% of the time (Domestic or International). Additional Information: Relocation assistance IS available for this position. This position is located in either Seguin, TX or Mossville, IL. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to specific employer, such as H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.caterpillar.com/careers #LI EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply. Not ready to apply? Submit your information to our Talent Network here.