What are the responsibilities and job description for the Account Director position at Catalyst Exhibits?
The Account Director is an integral part of Catalyst's client relations and is responsible for ensuring a positive experience during eh entire exhibit process. Account Directors will build and maintain strong relationships with clients at all levels, understanding their business and marketing initiatives in order to provide effective solutions. They will build trust and loyalty to ensure client needs are listened to, understood, and responded to in a timely way. Account Directors will be responsible for proactively coordinating meeting with appropriate stakeholders (external and internal) for all past, present, and future shows.
Essential Job Functions:
- Heavily involved in the pre-planning process with program clients including but not limited to:
o Assist clients with developing strategy and results-driven program with integrated metrics
o Researching show information and recommended best exhibit locations and sponsorship opportunities
o Facilitate, organize and manage ongoing preshow meetings and conference calls, attending in person as needed
o Maintain and update an overall client event schedule and calendar typically on a revolving (12) month schedule
- Establish a professional relationship with clients that allows for free flowing communication enhancing our client awareness and increasing our ability to understand and meet/exceed their needs
- Provide a high level of client service through consistent communication that may include coordination of other parties (design, detail, graphics, production, etc.) and the client
- Develop and maintain individual event budgets along with yearly program budgets.
- Complete accountability for monitoring project deadlines and communicating them with the client.
- Set up and/or maintain a database(spreadsheet) of client shows each year in order to anticipate needs/scheduling
- Attend top shows and events as needed
o Responsibilities onsite include monitoring service costs, supervising install so all schedules and timelines are met, problem solving any potential issues, offer assistance to manager/planner/brand teams and ensure overall positive client experience.
- Facilitate and attend post-show recap meetings and provide feedback after each event
- Train new employees on best practices, as well as selling and upselling to customers.
- Help the account team to achieve goals and maintain consistency.