Team Lead I

Career Area:

Job Description:

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Receives department goals as provided, makes them actionable for workgroup implementation and coordinates team members to achieve department objectives with assistance from the Manager. Provides leadership and direction to the team members with assistance from the Manager. Provides assistance and training to coworkers and mentors employees assigned to the functional area. Provides input to the Manager in the PMP process of team members. Serves as a team member responsible for administration of team processes. Leads and executes established development and support processes, including but not limited to, Software Development Lifecycle (SDLC), Information Technology Service Management (ITSM) or related methodologies. Leads interaction with business partners to establish/execute roadmaps, gather requirements for technical solutions and troubleshoots system related issues. Fosters and maintains a close relationship with other functional areas to assure that cross-functional processes are coordinated and running appropriately with assistance from the Manager as needed. Makes recommendations for improvements to existing processes and procedures. Assists the Manager in development of process measurement systems, trains team members on the effective use of the measurement systems and assures that team members are utilizing these systems as established. Assists the manager with the deployment of systems and solutions that are used by FPD globally. Assists the manager with annual business planning and leads interactions with vendor(s) relationships. Plans, conducts and coordinates assignments across multiple functional areas, reviews progress, and evaluates results, which are communicated to the appropriate Manager and key stakeholders. Identifies and works to automate tasks and processes with scripting and automation tools. Stays current with industry trends and technologies (e.g. certifications, industry groups, etc.). Ensures availability when necessary for off-shift and weekend support functions. Incorporates enterprise security standards into functional area. Participates in accomplishment of continuous improvement objectives for the department. Progress toward accomplishment of these is measured through maintenance of necessary measurements and analysis of associated data. Participates in the identification of problem areas and development of resolutions to address them. Understands the Harassment policy of the company and for its application in all aspects of employment.

JOB REQUIREMENTS:

SKILLS, ABILITIES, AND KNOWLEDGE:

1. Demonstrated ability to communicate future direction and deliver timely effective information to leadership and key stakeholders.

2. Demonstrated ability to train and advise employees on the processes and procedures of the functional area.

3. Demonstrated ability to motivate coworkers and others to achieve objectives.

4. Strong written and verbal communication skills.

5. Demonstrated working ability to independently manage multiple tasks on one or more projects.

6. Demonstrated working knowledge of and ability to independently apply SDLC, ITSM or related methodologies (e.g. follows and executes system health plans, change control plans and participates in change activities to ensure system quality).

7. Demonstrated ability and willingness to learn new technologies.

8. Demonstrated ability to execute technical roadmaps.

9. Demonstrated ability to interact with vendors and suppliers.

10. Demonstrated ability to successfully lead process improvement or development teams.

11. Advanced ability to successfully lead program and/or software project development teams.

12. Demonstrated ability to perform work of the functional technical area of assignment.

13. Demonstrated knowledge of procedures and operations of the functional business areas.

14. Demonstrated ability to identify systems deficiencies and recommend and develop new software/programs to correct the deficiencies in a timely manner.

15. Advanced knowledge of computer operations systems.

16. Advanced knowledge of computer software and how to implement such software across applications, infrastructure and security functional areas.

17. Demonstrated ability to lead technical interactions with emphasis on resolution (e.g. SWAT, Root Cause Analysis and related technical sessions including internal and/or external participants).

18. Demonstrated ability to reinforce high quality standards driven by company objectives.

19. Demonstrated ability to create and maintain an environment conducive to collaboration across corporate business units and service divisions.

20. Demonstrated knowledge of and ability to apply basic math and data analysis skills.

EDUCATION/EXPERIENCE: A 4-year college or university degree in Information Technology, Computer Science or related field of study and a minimum of 4 to 6 years of enterprise technology experience is recommended. Equivalent experience may be substituted for education.

EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

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