Cargo Load Control Lead Agent

Company Description

Let your passion fly! We’re proud to be one of the world’s leading airlines. Our reputation is built on a long track record of success, an ongoing commitment to our home Hong Kong, and on the delivery of customer service that’s straight from the heart. All of this is possible due to our talented people who share our passion for aviation and our commitment to being the best. Our global family can open up a world of opportunities for you. This means that your first role at Cathay Pacific won’t be your last. It could take you anywhere. Join us and discover just how far you can go!

Role Introduction

Cathay Pacific Airways is looking for an enthusiastic, service-oriented individual to join the Cargo CLC team at LAX. The successful candidate will serve as the Load Control Officer for the region monitoring load planning functions for passenger, freighter, and transit flights. With extensive knowledge of ramp and warehouse operations and handling, the candidate will need to provide support to drive service excellence and delivery of the cargo services strategy.

Key Responsibilities

Load Control

• Distribute cargo aircraft loads according to safety regulations, gravity parameters, special requirements, unloading accessibility and other restrictions
• Accurately calculate aircraft weight and balances and prepare loading instructions for the Americas outports
• Monitor flight status consistently
• Complete load-sheets and reconcile against loading reports
• Deliver in-flight related documents to aircraft in a timely manner
• Ensure accuracy of all documents pertaining to load planning presented to the crew
• Attend training session as and when required
• Implement operations to optimize load control handling for the Americas
• Liaise with stakeholders including Port Cargo Managers and employees to ensure proper handling of the load control functions
• Ensure proper communication between Cargo Load Control (CLC) and Ramp Coordinator for on ramp activities to ensure the aircraft is being handled in accordance to all Standard Operating Procedures and safety procedures
• Ensure all HVY cargo, Live Animals, Perishables and other HIGH yielding cargos are being handled according to company standards
• File e-reports as required
• Serve as the Regional Super Heavy and Heavy Load Coordinator
• Complete daily flight performance assessment reports to ensure established service levels are met and followed
• May assist the CLC Supervisor to perform quarterly departmental audits to ensure full compliance to SOPs and Company Regulations
• Conduct briefings for CLC team regarding special lifts, new policies and procedures
• Support station training activities as required, including the completion of OJT reports
• Serve as CLC Lead during assigned shift to mentor other members on the team
• Support the Ramp Coordinator (RCO) functions as needed
• Any other reasonable task as requested

Safety, Security and Compliance

• Help to ensure compliance and conformance to all regulatory and internal safety, security, quality, and procedural requirements
• Undertake quality check programs established by Head Office and participate in audits as required
• Support Emergency and Accident role as required
• May be designated Operational Duty Holder for the station as required

E&A

• Emergency and Accident and Crisis Response responsibilities as required

Requirements

Academic qualifications

• High school graduation

Knowledge, skills, training and experience

• Minimum 3 years’ experience cargo or ramp operations with a focus on Load Control or ramp activities is an advantage
• Experience in air cargo warehousing operations is preferred
• Knowledge in B747 freighter and aircraft weight and balance procedures
• Knowledge of Transportation Security Administration safety and security requirements
• Knowledge of air cargo build-up and Dangerous Goods acceptance is preferred
• Strong communication skills
• Attentive to detail
• Knowledge of MS Word, Excel and PowerPoint
• Must possess a valid CA Driver License with good driving records to operate a company vehicle
• Must comply with the Company’s mandatory COVID-19 Vaccination policy

Personal & Application Information

Applicants must be authorized to work in the United States for any employer. No sponsorship is available for this position.

Cathay Pacific Airways is an Equal Opportunities Employer (EOE, Including Disability/Vets). Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer