Community Support Case Manager 2, Full Time

ORGANIZATION OVERVIEW: At Catholic Charities of the Archdiocese of Washington, your knowledge and service in areas such as immigrants and refugees, mental health, social work, employment and adult education, legal and financial services, health care, food assistance, shelter and housing, developmental disabilities and prison outreach can make a profound difference in the lives of many. Through more than 50 programs across the district and five surrounding counties, Catholic Charities is opening doors to help and hope. At CCADW, we continue to build an inclusive culture that celebrates a diverse workforce. We offer so much more than just a job. We offer careers. We take pride in our “promote from within” culture. We offer professional development, a comprehensive benefits package, a hybrid work model with both remote and in-office work, and a passion for building and motivating world class, high performing teams. Explore your career opportunity with Catholic Charities. Join us in Inspiring Hope and Building Futures.

Catholic Charities of the Archdiocese of Washington values the safety of our employees, our clients, and our visitors. In support of these values, if you are selected for this job, you must be fully vaccinated against COVID-19, except when vaccination is not medically advised or violates your sincerely held religious beliefs. If you are invited to join our team, you must submit proof that you are up to date with your COVID vaccinations, including the booster dose or you must request an exemption from your representative. New employees must either provide proof of vaccination or be granted a medical or religious exemption before working with Catholic Charities of the Archdiocese of Washington.

Our Benefits:

• Medical, prescriptions, dental and vision insurance
• Retirement savings plan with company match
• Company-paid and supplemental life insurance
• Flexible spending accounts
• Paid vacation, sick and personal leave
• 11 paid holidays
• Professional development and training
• Tuition reimbursement
• Employee referral bonus program
• Flexible work arrangements
• Clinical supervision for licensed social workers and counselors

JOB SUMMARY: The bachelor’s level Community Support Case Manager 2 position works collaboratively within an interdisciplinary treatment team to provide case management services to adults with mental illness as defined by DC Mental Health Rehabilitation Services regulations using a Strengths Based Recovery Model. The position performs administrative work providing accurate and comprehensive documentation of all services within specified time limits.

ESSENTIAL DUTIES and RESPONSIBILITIES:

• Deliver community support services to identified adults with mental illness.
• Establish productive relationships with consumers to promote achievement of Individual Recovery Plan (IRP) goals and regularly participate in the development and update of each consumer’s IRP.
• Provide interventions specified in the IRP to each assigned consumer.
• Support consumers during mental health crises as needed and/or directed.
• Provide Care Point contact with consumers discharged from the hospital or in need of additional support to avoid a crisis.
• Develop and utilize Individual Crisis Plan strategies to assist each assigned consumer in stressed induced situations to avoid hospitalizations.
• Assist each consumer with substance use disorder challenges to maintain sobriety by implementing a Substance Abuse Relapse Prevention Plan.
• Assist consumers in developing interpersonal and coping skills, including adapting to home, school, and work environments.
• Provide mental health education, support, and consultation to consumers to families and other support systems the consumer has in the community that are directed exclusively to the well-being and benefit of the consumer.
• Assist consumers to self-identify and minimize negative effects of psychiatric symptoms that interfere with daily living, fiscal management, school, or work performance.
• Assist consumers to increase social support skills and networks that are necessary to enable and maintain independent living and ameliorate life stressors.
• Conduct regular home visits to assess consumer’s strengths and needs and level of care.
• Educate and assist consumers with learning or re-learning activities of daily living (ADL) skills necessary to improve quality of life, including attainment of health care benefits.
• Linking consumers to resources in the community.
• Communicate and collaborate with collateral providers and consumer’s key supports.
• Deliver required services for an assigned caseload of consumers and review consumers’ progress or lack of progress towards goals and potential high-risk situations with Clinical Manager during weekly supervision.
• Coordinate delivery of services with interdisciplinary treatment team.
• Communicate updates on consumers on caseload to the treatment team.
• Participate in daily rounds and quarterly case reviews on disengaged consumers.
• Work with colleagues to determine boundaries and overlapping service delivery.
• Conduct services in person or via telehealth.
• Perform administrative work through accurate and complete documentation of all services (billable and non-billable) in Credible by the next business day. Within 90 days of employment, show proficiency using the Credible EHR to include:
• Use of the electronic calendar for scheduling all activities.
• Completion of all daily routines and other functions which contribute to a paperless and mobile environment.
• Use of smart phones for recording brief entries such as No Shows/Cancellations and use of dictation function to promote efficiency and achieve documentation expectations.
• Maintain an average of five (5) billable hours for every working day after 90 days of employment (holiday, sick, personal and vacation days are excluded).
• Attending all administrative, in-service education and other meetings as required; weekly individual supervision required with Clinical Manager (team meetings do not count as supervision).
• Attending a minimum of three (3) skill development training courses each year.

EDUCATION and EXPERIENCE:

• Bachelor’s degree in social work, counseling, or related discipline.
• If a Social Work degree, Social Work licensure in the appropriate jurisdiction is required.
• If a Professional Counseling degree, Professional Counseling licensure in the appropriate jurisdiction is required.
• One (1) year direct service experience in a social service setting with adults who have mental illnesses, substance abuse history, development disabilities and/or chronic health issues.
• Driving is required. Must have valid local driver’s license and clean driving record.

SKILLS and COMPETENCIES:

• Ability to communicate in English, in written and oral form. Ability to type 35 wpm or better.
• Ability to manage time and work independently. Knowledge of co-occurring disorders treatment.
• Skill in the use of computer systems (preferably in a PC, Windows-based operating environment) and MS Office products.