Customer Service Engineer

RESPONSIBILITIES

• Provide technical assistance to customers via phone, email, and other communication channels.
• Troubleshoot and resolve technical issues related to Cattron's remote control systems.
• Collaborate with customers to understand and analyze problems, providing effective solutions in a timely manner.
• Work closely with the engineering and development teams to escalate and resolve complex technical issues.
• Provide feedback to improve product reliability and performance based on customer interactions.
• Conduct training sessions for customers and internal teams to enhance their understanding of Cattron's remote control systems.
• Develop and maintain an in-depth understanding of Cattron's remote control systems and their applications in material handling and rail industries.
• Stay updated on new product features and enhancements to effectively assist customers with their inquiries.
• Stay informed about industry trends and best practices to provide relevant and up-to-date training.
• Gather and document customer feedback regarding product performance and user experience to contribute to product improvement.
• Support the sales team in Pre-Sales meetings or calls in order to define a solution to the customers requirement.
• May require some occassional travel to customer sites when requiring design specific solutions.

REQUIREMENTS

• Proven experience in technical support, preferably in a field related to remote control systems or industrial automation.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and interpersonal skills. Both oral and written
• Familiarity with material handling and rail industry practices is a plus.
• Ability to work independently and collaboratively in a team environment.
• Excellent time management and organizational skills
• Ability to absorb product knowledge of all Cattron products
• Ability to conduct a needs assessment to determine accurate understanding of customer needs
• Attention to detail is a must

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field.
• Less than 2 years of related experience; preferably with electromechanical components

As an Equal Opportunity/Affirmative Action Employer, Cattron does not discriminate in hiring or in the terms and conditions of employment because of an individual's race, color, religion, gender, national origin, age, disability, sexual orientation, marital status, veteran status, arrest record, citizenship or other categories protected by federal, state or local laws. EOE/M/F/Vet/Disability