What are the responsibilities and job description for the Network Engineer position at cb20?
Summary
We are looking for a competent Network Engineer to work onsite with our customer. This primarily involves supporting our customer’s end users, configuring and maintenance of equipment, and ongoing security and technical improvements. The ideal candidate will be an experienced professional with a passion for the job. He/She will take operational direction from our customer’s management team and demonstrate flexibility and positivity daily.
Duties and Responsibilities
Develop written processes and procedures
- Analyze customer networks, IT architectures, and processes for compliance with security best practices and regulatory compliance.
- Develop and present to customers recommendations on enhancements to existing security profiles and product deployments.
- Provides technical support (help desk) to users by troubleshooting problems related to network or platform performance.
- Provides support across the G-Suite email and other systems
- Detailed ticket documentation
- Develop written customer processes and procedures
- Installation, configuration and support of network products and systems
- Install and configure Web services infrastructure, e.g., MS SharePoint, WebLogic. This indicates basic familiarity with Web services scripting languages.
- As needed, provide training, give technical advice to other support personnel.
- Plan and direct own activities with minimal management supervision.
- Maintain technical competence by keeping abreast of technology and technological developments, practices, procedures, etc.
- Troubleshooting/analysis/evaluation:
- Provide input for diagnosing deviations in performance and results to be able to take proper action for correction.
- Documentation - assist in gathering data to provide technical and administrative input.
- Provide input and recommend changes to improve procedures and processes.
- Comply with all service-related policies and procedures.
- This list of principal responsibilities is a working document and as such may not be complete. The list will be supplemented, as necessary.
Qualifications Requirements/Job Specifications
Proven proficiency in all supported products and ability to resolve problems of highest complexity. Excellent communications and interpersonal skills. Proficient at installing and supporting connectivity and high-end systems products efficiently and reliably. Excellent troubleshooting skills. Must maintain certification and demonstrate an elevated level of competence on software and hardware as defined by management.
Education: Bachelor’s degree or equivalent experience
Experience: 4 years of experience required in a technology environment including advanced systems integration experience.
Skills: A clear understanding of present and developing technology trends and the ability to analyze and make decisions. Additionally, strong presentation, written, and teamwork skills are mandatory.
Working time: 40 hours/week. All other times as defined by the demands of the customers and department’s needs.
Lifting: Typically, no lifting more than 60 lbs.
