Operations Manager

With over 120 offices and nearly 7,000 associates throughout the U.S. CBIZ (NYSE: CBZ) delivers top-level financial and employee business services to organizations of all sizes, as well as individual clients, by providing national-caliber expertise combined with highly personalized service delivered at the local level.    

CBIZ has been honored to be the recipient of several national recognitions:    

• 2022 Best and Brightest Companies to Work for in the Nation  
• 2023 Top Workplaces USA  
• 2022 America's Best Mid-Size Employers  
• 2022 Best and Brightest Companies in Wellness  
• 2022 Great Place to Work Certification  

Together, CBIZ and Mayer Hoffman McCann P.C. (MHM) are ranked as one of the top providers of accounting services in the United States. MHM is an independent CPA firm that provides audit, review and attest services, while CBIZ provides business consulting, tax and financial services.   

Our two New England offices, located in Boston, MA and Providence, RI have more than 290 professionals. Our depth of resources and services are uniquely suited to support the growth and success of our private and public company, not-for-profit, and high-net-worth individuals and family group clients. We are also proud of our strong company culture. In 2022, our offices were recognized by several local and national business journals as a Best Place to Work, including the Boston Globe, Boston’s Best and Brightest, Providence Business Journal, and Forbes.

We are seeking a dedicated and experienced Operations Manager to join our team. The Operations Manager will play a critical support role to the Senior Managing Director for the New England Region and the Director of Operations for New England. The role includes working with team members in Providence RI and Boston, MA.

Essential Functions and Primary Duties:

• Organizing and supporting events and meetings for Executive Management, Industry Teams, Regional and National teams. Support includes various responsibilities, including but not limited to: drafting agendas, developing meeting materials, coordinating event location\details, drafting correspondence and assisting with the development of workplans for key initiatives.
• Work with management and internal teams on projects as assigned. Manage the status and timelines and provide updates on issues, as necessary.
• Contribute to various projects as needed, collaborating with cross-functional teams to achieve objectives.
• Run/create and analyze reports to assist SMD, the Director of Operations and other firm management members.
• Prepare meeting agendas/materials and takes comprehensive meeting notes.
• Draft correspondence on behalf of the Senior Managing Director (SMD) and the Director of Operations
• Provide regular operational updates to the offices, keeping stakeholders informed of any changes or developments.
• Provide administrative support to leadership as needed, including calendar management, meeting coordination, and other tasks as assigned.
• Manage busy calendars and organize complex meetings.

Preferred Qualifications

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• 5 years of experience in operations management, preferably in a professional services environment such as public accounting.
• Previous experience utilizing strong leadership skills, a customer-centric mindset, and the ability to manage multiple tasks efficiently.
• Strong leadership and managerial skills, with the ability to effectively lead and develop a team.
• Excellent organizational and multitasking abilities, with a keen attention to detail.
• Proven track record of managing complex projects and initiatives from inception to completion.
• Exceptional communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels.
• Ability to work in both Providence, RI and Boston, MA.
• Desire to work in the Office a minimum of 4 days per week.
• Proficiency in Microsoft Office Suite and other relevant software applications.
• Knowledge of industry best practices.
• Ability to adapt to a fast-paced and dynamic work environment, demonstrating resilience and flexibility.
• Strong problem-solving skills and a proactive approach to addressing operational challenges.
• Ability to act independently, oversee others and solve problems is critical to this role.

Minimum Qualifications Required

• Bachelor’s degree in relevant field preferred OR High School Diploma (or GED) and 7 years experience in relevant field
• Must have and preserve required licenses
• Proficient use of applicable technology
• Demonstrated ability to communicate verbally and in writing with all levels of an organization, both internally and externally
• Ability to travel as required by business

The annual salary target for this job in this market is $90,000-$120,000. The specific compensation for this role will be determined based on the education, experience, and skill set of the individual selected for this position.

The compensation above is not representative of an employee’s total compensation. Beyond income, you have access to comprehensive medical and dental insurance, retirement savings, life and disability insurance, health care and dependent care reimbursement accounts, certification incentives, education assistance, referral program and much more.

Salary : $90,000 - $120,000