What are the responsibilities and job description for the Dealer Solutions Advisor position at CCC?
About CCC
CCC Intelligent Solutions Inc. is the technology platform for the P&C insurance economy. CCC technology, insights, and support connect industries – insurers, automotive manufacturers, collision repairers, parts suppliers, lenders, fleet operators and more – to advance decision-making, productivity, and customer experiences for thousands of clients worldwide. Clients leverage CCC’s network management, data management, AI, operational workflows and customer experience solutions to efficiently scale, interact, transact and achieve their unique business objectives. CCC was ranked a best mid-sized company to work for by Forbes (2019). BuiltIn Chicago, Austin and LA named CCC a top place to work in 2020, 2021 & 2022. Diverse perspectives and experiences are core to CCC’s success and award-winning culture of more than 2,000 employees worldwide. We hold inclusion as a core value and are committed to celebrating and cultivating the diversity of our team. With a 40 year track record of innovation, CCC’s tenacious spirit and growth mindset turn next generation technology into real world solutions and empower team members to expand their knowledge and potential. Headquartered in Chicago, CCC has 6 locations worldwide and is listed on the New York Stock Exchange (NYSE: CCCIS). Find out more about CCC Intelligent Solutions by visiting cccis.com.
Job Description Summary
The primary objective of a (DSA) Dealer Solutions Advisor is drive dealer and repair facility adoption of CCC’s electronic parts procurement solution to assigned customers/markets. The DSA will provide training and support for product updates, assist with add-on sales to existing customers, obtain contract renewals from current customers, and assist in the A/R process. This is a heavy travel role, up to 75% travel will be required. This role will support a territory consisting of Georgia, Alabama, Mississippi, Arkansas, and the Florida Panhandle. Ideal candidate will live in Atlanta, Georgia area or somewhere within the territory.
Job Duties
- Conduct dealer and repair facility customer visits with the ultimate focus on driving product usage and adoption
- Work with Manager, Project Manager(s), Dealer Sales Executives, Regional Business Managers and Inside Sales Representatives to drive sales-through-adoption efforts, including but not limited to sales assistance and pre/post implementation support
- Provide value added customer service to an assigned dealer and/or repair facility client base
- Deliver product training and education with dealers and repair facilities on parts procurement features as needed
- Drive product adoption by gaining buy-in from Key Decision Makers, create an environment for positive adoption by effectively communicating the “Why” and the “What’s In It For Them?” (WIIFT) to ALL employees of a customer’s business, and ensure successful adoption of products by providing compelling reporting (if necessary/available)
- Able to demonstrate strong industry business acumen
- Ability to provide in depth process reviews and implementation of improved processes
Qualifications
- College Degree Preferred
- One to two years of Dealership and/or Collision Industry experience is desired
- Demonstrated leadership, motivational and influencing skills
- Previous B2B Account Management desired
- Understanding of the collision repair and dealership environment preferred
- High level of proficiency with MS Office (PowerPoint/Excel/Word)
- Willingness and availability to travel 3 weeks per month
Key Competencies
- Strong oral and written communication skills
- Strong work ethic, with a high energy level
- Decision Making
- Priority Management
- Thinking Strategically
- Collision Industry Knowledge
- Commitment to Results
- Customer Focus
- Problem Solving
- Acting with Integrity and Trust
- Team Effectiveness
- Adaptability
About the company’s Commitment to its employees:
CCC Intelligent Solutions employees are part of an inclusive culture that brings together diverse backgrounds and perspectives. Our team is defined by our values of: Integrity, Customer-Focus, Innovation, Diversity & Inclusion, and Tenacity. Together, we help our clients and each other achieve new goals.
CCC is committed to providing employees with opportunities to advance their careers and skillsets. CCC team members receive access to training and education reimbursement is available.
CCC offers competitive compensation and generous benefits. Health insurance, PTO, 401K, are just some of the benefits available to team members. CCC’s top priority is the health and safety of our clients and our staff, which is why we have expanded our remote work benefits during the COVID-19 pandemic. Qualified job candidates will be interviewed by phone and video. Dependent upon role and responsibilities, new hires will be eligible for remote work immediately, with all necessary office equipment provided upon start date.
Each team member plays an important role in the company’s success and each team member has a voice. CCC employee engagement and job satisfaction ratings consistently exceed industry norms – underscoring the value CCC places on its employees.
