Patient Access Coordinator

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Job Title Patient Access Coordinator Location Cleveland Facility Cleveland Clinic Main Campus Department Radiation Oncology-Taussig Cancer Institute Job Code B16013 Shift Days Schedule 8:30am-5:00pm Job Summary Join Cleveland Clinic’s Taussig Cancer Institute and become part of one of the most respected healthcare organizations in the world. Known for its continuous clinical trials and cancer research, the Taussig Cancer Institute ensures all patients receive top-quality patient care and have access to the newest advances in cancer treatment. As a Patient Access Coordinator, you will organize and coordinate the activities and flow of work for the patient access area, assign tasks, monitor performance of and assist in the training of Patient Service Representatives, screen candidates, recommend hires, conduct performance appraisals, recommend corrective counseling, make adjustments to caregivers’ schedules, resolve operational problems and develop, implement and oversee programs to improve appointment utilization. The ideal future caregiver is someone who: - Has excellent customer service, communication and interpersonal skills. - Thrives working both independently and as part of a team. - Is organized and a self-starter. - Demonstrates a strong work ethic. Cleveland Clinic provides what matters most: career growth, delivering world-class care to our patients, continuous learning, exceptional benefits and working for an organization that offers many long-term career paths. Join us and experience a culture where opportunities to advance and the support to get there go hand-in-hand. Job Details Responsibilities: Organizes and coordinates the activities and flow of work for the patient access area. Assigns tasks, monitors performance of and assists in training patient service representative. Screens candidates, recommends hires, conducts performance appraisals and recommends corrective counseling. Develops, implements and oversees programs to improve appointment utilization such as, reminder, follow-up on no-show/cancellation program. Coordinates activities and resolves operational problems. Makes adjustment in employees, patients and physicians schedules to respond to operational problems. Controls and audits the reconciliation of day sheets including adjusting statistics in the computer data bank. Produces reports as needed. Other duties as assigned. Education: High School Diploma or GED. Certifications: None required. Complexity of Work: Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Work Experience: Minimum two years Cleveland Clinic outpatient scheduling experience or other equivalent position, which includes interacting with patients, physicians and other departments on a problem resolution basis. OR Minimum three years external outpatient scheduling experience where demonstrated experience includes resolving patient scheduling and the coordination of the work of others. Associate Degree may substitute for one year of experience. Bachelor's Degree may substitute for the experience requirement. Physical Requirements: Requires frequent data entry, sitting, standing and walking. Normal or corrected vision, hearing and speech. Occasional lifting or pushing up to 25 pounds. Personal Protective Equipment: Follows standard precautions using personal protective equipment as required. The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our employees and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. Job offers will be rescinded for candidates for employment who test positive for nicotine. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after 90 days. Cleveland Clinic Health System administers an influenza prevention program as well as a COVID-19 vaccine program. You will be required to comply with both programs, which will include obtaining an influenza vaccination on an annual basis, and being fully vaccinated against COVID-19, or obtaining an approved exemption. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. Please review the Equal Employment Opportunity poster. Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities We know that fully supporting our caregivers is what creates the best outcomes for our patients. Our outstanding, comprehensive offerings are an investment in your health, well-being and future. What began in Cleveland in 1921 has grown to include locations throughout, the U.S. and even other countries. For you, that means more opportunities to learn, grow and serve patients — while finding caring, thriving communities both at work and at home. Cleveland Clinic is a nonprofit multispecialty academic medical center that integrates clinical and hospital care with research and education. Headquartered in Cleveland, Ohio, it was founded in 1921 by four renowned physicians with a vision of providing outstanding patient care based upon the principles of cooperation, compassion and innovation. Cleveland Clinic has pioneered many medical breakthroughs, including coronary artery bypass surgery and the first face transplant in the United States. U.S. News & World Report consistently names Cleveland Clinic as one of the nation’s best hospitals in its annual “America’s Best Hospitals” survey. Among Cleveland Clinic’s 70,800 employees worldwide represent 140 medical specialties and subspecialties. Cleveland Clinic is a 6,500-bed health system that includes a 173-acre main campus near downtown Cleveland, 19 hospitals, more than 220 outpatient facilities, and locations in southeast Florida; Las Vegas, Nevada; Toronto, Canada; Abu Dhabi, UAE; and London, England.