Business Analyst Manager-REMOTE

Why Guide Star? Guide Star is an IT managed services provider specializing in IT technical and end user support, monitoring, managed wireless solutions and security for small and medium size business, internet service providers, and hospitality organizations across the US and Canada. We are a division of CCI Systems, Inc. which is an Employee-Owned solution provider specializing in telecommunications, comprehensive network assessments, industry-leading engineering, drafting and design services, and 24/7 support services. Come join our team of engineers and experts that guide our customers toward the right choices to future-proof their network for years to come. Our outstanding team-based work culture and environment has allowed us to grow, develop, and retain long-term employees. We value our employee’s hard work and determination and REWARD results all while having fun!

Our mission is to make life better by connecting people through innovative communication systems.

We are seeking a Business Analyst Manager to interface with business unit leaders, customers, team members, and IT resources to proactively facilitate the creation and maintenance of efficient business processes and solutions.

Responsibilities

• Participate in the creation of the annual strategic planning, working with management to ensure consideration of administrative needs are met and regularly communicated.
• Meet regularly with key personnel to ensure that information flows in both directions and to ensure that stated projects, goals, and objectives are met and communicated.
• Drive business process improvement and execution of process improvement solutions using value stream mapping, Lean A3, or other business tools.
• Manage, build, and maintain a strong rapport with business users and product owners to develop stories and mockups for new features. Interface with business users and developers to determine the best course of action including a thorough consideration of the impact to other groups. Determine if development is done with internal citizen developer resources or outsourced to corporate IT.
• Manage and support new employee onboarding, ensuring a consistent and effective onboarding experience.
• Ensure Coordination of employee training, including but not limited to:
  • New Hire Training.
  • Position Specific Training.
  • Customer Program Specific Training.
  • Corporate Training (Cyber Security, Leadership Development etc.).
• Manage and enforce the use of SCRUM on all relevant project teams.
• Track and manage all software license usage and expense.
• Ensure coordination of a comprehensive Quality Assurance program.
• Coordinate customer onboarding activities.
• Provide customer invoicing backup support.
• Interaction including but not limited to peers, direct reports, all levels of management, project coordinators, customers, vendors, etc. will take place daily.
• Ensure confidentiality of company information.
• Perform other related duties as assigned by management.

Skills we are looking for

• Associates or bachelor’s degree in Business Administration, Business Management, Database Administration, or related field is required.
• 5-8 years of experience in a business analyst or equivalent role required.
• 3-5 years of management experience required.
• Excellent computer skills including Microsoft Office, SharePoint, Quick Base, Pivotal Tracker, Power BI, and other web-based applications.
• Experience with business process definition, documentation, and improvement.
• Excellent written, oral, and interpersonal communication skills and ability to interface & communicate professionally.
• Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail.
• Demonstrated ability to meet deadlines.
• Robust analytical skills.
• Willingness to learn; adapt and accept increased responsibility.
• Highly responsible, resourceful, accurate, dependable, and self-motivated.
• Leadership with skills to positively influence others, collaborate with teammates, communicate on the level of others, listen, and understand people in circumstances common in the workplace.
• The ability to embrace corporate values, understands the company mission, and exemplifies CCI leadership behaviors.

Shift is Monday-Friday between the hours of 8:00 a.m. to 5:00 p.m. but must be able to work outside normal business hours when required.