IT Application Analyst III

This position provides advanced level of support in the utilization and maturation of applications at CCRM.  By obtaining and maintaining a deep understanding of how systems are utilized within the organization, the IT Applications Analyst III will act as a liaison between staff and the IT Department in issue resolution and identification of best practices for systems use.  This person will demonstrate exceptional customer communication skills while supporting all users of applications.  This position will use creativity and critical thinking in developing solution oriented outcomes.  The IT Application Analyst III will incorporate previous experience with healthcare systems and growing knowledge of CCRM workflows to effectively enhance user experience and improve upon existing tools.  The IT Applications Analyst III will participate in or lead application related projects and participate in M&A activities.

CCRM is an industry-leading pioneer in fertility science, research and advancement, offering access to a national network of award-winning physicians, a full suite of fertility services, innovative technology and cutting-edge labs. CCRM is currently comprised of thirteen locations spanning the U.S. and Canada with growth planned for continued network development on a domestic and international basis.  CCRM is proud to assist in building all kinds of families.

ESSENTIAL FUNCTIONS:

• Application support and enhancement:
  1. Provides support to CCRM users of all applications including but not limited to the EMR, Lab Information Systems (LIS), billing systems, e-signature, electronic prescribing, document management, secure messaging, and patient portal applications. 
  2. Acts as a liaison between staff and the IT department; demonstrating comprehensive, timely, and empathetic communication skills when working with staff from all areas of the organization. 
     1. Collaborate with functional areas to identify needs and prioritize requests. 
     2. Troubleshoot concerns with users as they arise and engage with support group or vendor representative as required.  Review and analyze the system performance indicators to locate problems and correct errors.  Escalate problems to ensure timely resolution.
     3. For designated applications, serve as subject matter expert in user requirements, workflow, functionality, and configuration to drive efficient system utilization.
     4. Engage in productive vendor relationships to ensure resolution of issues and coordination of tasks and timelines.
        1. Communicate updates, outages, critical changes, and downtime procedures to staff based on department standards.
        2. Facilitate revisions, testing and integration of changes to applications in alignment with IT Change Management procedures.
        3. Develop and maintain standards across multiple locations and Identify and implement opportunities to mature and optimize use of applications, driving value to CCRM, its providers and patients.
• Manage small to medium application projects.  Be responsible for managing work assignments, meeting deadlines, and providing deliverables.  Manage multiple projects concurrently.
• Participate in IT on-call coverage, responding to urgent issues in a timely and professional manner. 
• Maintains knowledge of current and emerging health information technologies that affect enterprise processes.  Maintains awareness of overall enterprise architecture.
• Follow all applicable federal/state regulations with respect to Confidentiality and HIPAA, among others. 
• Seeks opportunities for additional responsibilities and growth within organization.  Shows initiative and enthusiasm in suggesting and implementing new concepts and/or ideas for improvement.
• May perform other related duties as required to meet the ongoing needs of the organization.

REQUIRED QUALIFICATIONS:

• Bachelor's Degree in Computer Science, Healthcare Information Technology, or relevant field or equivalent knowledge and skills obtained through a combination of education, training and experience required.
• 5 years’ experience in information management systems, systems analysis, project management, or applicable area of healthcare. 
• Minimum of 3 years healthcare experience preferred; Experience in Reproductive/Fertility Medicine is a plus but not required. 
• Prefer prior experience with EMR and practice management applications, e-prescribing, patient portal, and forms editor.  
• Merger and acquisition experience preferred.
• Experience working with project lifecycle and project management methodologies.
• Familiarity with SDLC, enterprise application architecture design, and application rationalization strategies.
• Experience with database technologies such as SQL Server and MySQL, use of SQL Server Management Studio, database administration preferred.
• Effective verbal and written communication skills required.
• Demonstrates professionalism, confidentiality, and diplomacy and can serve a wide range of employees with equity and tact.
• Strong problem solving ability with dedication to quality.
• Ability to complete tasks with minimal oversight and management.
• Flexibility to deal with changing priorities
• Team working skills
• Proficiency in the use of computer equipment and software, including but not limited to, Windows environment (Word, Excel, Outlook – Intermediate to Advanced skills) required.
• Passion for supporting applications in a healthcare environment

WORK ENVIRONMENT

This is a full-time position based in Lone Tree, Colorado, remote or hybrid work arrangements may be available and/or required; local and national travel may be required.  Working evenings and weekends may be required to perform the tasks outlined in the job description.

This job operates in a professional office.  This role routinely uses standard office equipment such as computers, including computer keyboards and mice; telephones; photocopiers; scanners; filing cabinets. 

While performing the duties of this job, the employee is regularly required to communicate with others. The employee is frequently required to sit; will occasionally stand and/or walk; use hands and fingers to grasp, pick, pinch, type; and reach with hands and arms. Employee is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; viewing a computer terminal; extensive reading; operation of standard office machines and equipment.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

EQUAL EMPLOYMENT/ANTI-DISCRIMINATION

CCRM is an equal opportunity employer and does not discriminate on the basis of Race, Color, Religion, Creed, National Origin, Ancestry, Sex, Pregnancy, Age, Sexual Orientation (including transgender status), Physical or Mental Disability, Marriage to a Co-Worker, or for anyone engaging in Protected Activity (opposing a discriminatory practice or participating in an employment discrimination proceeding). Additionally, this employer does not tolerate any employees engaging in discriminatory behavior based on any of the aforementioned protected classes.

COMPENSATION AND BENEFITS

• Competitive pay and bonus opportunity
• Medical, dental and vision benefits
• 401(k) with Company match
• Paid time off and paid holiday time
• Professional development opportunities

PRE-EMPLOYMENT REQUIREMENTS

All offers of employment by this employer are conditional upon the incumbent’s successful completion of pre-employment screenings, including a criminal background check, drug screen, educational and prior employment verification, professional reference checks, and verification of the incumbent’s eligibility and authorization to work in the United States.