Database and Campaign Manager

Overview

Are you looking for a purposeful career that will make a difference in the patient community? At CCS, our approach to at-home patient care is redefining chronic care management. We are seeking individuals that will thrive in a patient-centric dynamic environment. If you are an attentive listener, fast-thinker, and problem-solver, with the ability to relate to different people, you are a match for CCS.

As the Database and Campaign Manager, this position will be crucial to building and executing our customer segmentation strategy. This person will create lists/segments using tools like SQL, SSRS and PowerBI. This person should be comfortable working with manual and automated processes and will help organization scale with on building more automation. The position will work closely with business leaders to facilitate initiatives aimed at operational efficiencies through streamlined processes, delivery of higher quality products/services, and innovations to drive operational efficiencies and customer satisfaction.

Responsibilities

• Assists business and marketing leaders in developing communication data extractions for communication and workflow campaigns.
• Create datasets based on business logic through conversations with business lines.
• Create ad hoc datasets based on data requests 
• Maintain/update current datasets and workflows based on evolving needs.
• Interpret data, analyze results using statistical techniques and provide ongoing reports.
• Manage data structure for customer communication strategies.
• Support process automation based on business logic through conversations with business lines.
• Maintenance of datasets in response to individual and/or business unit requests.
• Ensure data system integrity within and across multiple sources.
• Maintains a high degree of confidentiality at all times due to access to sensitive information.
• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department.
• Follows all Medicare, Medicaid, HIPAA, and Private Insurance regulations and requirements.
• Abides by all regulations, policies, procedures and standards.

Desired Outcomes

• Exercises appropriate cost control measures
• Maintains positive internal and external customer service relationships.
• Work with Operations/Marketing to execute communications strategy.
• Maintains open lines of communication.
• Plans and organizes work effectively and ensures its completion.
• Meets all productivity requirements.
• Demonstrates team behavior and promotes a team-oriented environment.
• Actively participates in Continuous Quality Improvement
• Represents the organization professionally at all times.

Qualifications

•  
• Education – Bachelor’s Degree (BA) or equivalent combination of education and/or experience.
• Minimum of 4-7 years of experience
• Working with data sets (Transforming and loading data) Strong facilitation and presentation skills
• SQL experience Strong analytical and data synthesis competencies with intermediate to advanced Excel
• Demonstrated ability to communicate orally and in writing.
• Flexible and adaptable in process analysis and problem-solving approach
• Able to work throughout the DBU – vertically and
• Creative and innovative problem-solver

Values

Certainty-The lives of the individuals we serve depend on our ability to execute.  We commit to doing this every day. 

• Use appropriate methods and a flexible interpersonal style to help build a cohesive and collaborative team based on a foundation of trust and transparency. Deliver what you commit to.

Compassion-We understand the burdens of patients and their loved ones and channel this into a relentless pursuit of customer satisfaction in every part of our business. 

• Ensure that the patient is the driving force behind business decisions, implementing service practices that meet needs of both the patient and the organization. Treat other the way you want to be treated. 

Advancement-We are endlessly looking for ways to progress and become more innovative in all things we do.

• Encourage innovative approaches for addressing opportunities and facilitating change, driving cross-functional alignment to accomplish goals. Speak the truth.