MA/Receptionist (Helvetia)

Responsibilities and Duties:

• Utilize the knowledge and skills learned in your basic MA program in the safe implementation of basic preventative and therapeutic care of assigned patient/family as evidenced by documentation and observation of positive patient care outcomes.
• Perform delegated independent established CCWV procedures, policies, guidelines, and standards.
• Contribute to the development of the patient/caregiver plan of care based on the identified patient problems/needs.
• Carry out physician/mid-level provider orders accurately, directly and indirectly.
• Document pertinent observation and intervention on appropriate record.
• Perform selected tasks related to patient care and the patient's environment in a safe manner.
• Administer medication accurately. (Right patient, right medication, right dose, right route, right time and right documentation) Observe patient response, as evidenced by documentation in the medical record and lack of negative outcomes.
• Perform venous blood draws.
• Maintain and coordinate communication among patient/caregiver, staff, and provider as evidenced within medical record, client, and health care team feedback.
• Assist in assuring that effective communication exists with patient/caregiver as reflected in the plan of care.
• Effectively communicate patients changing needs and plan of care among staff members.
• Report patient needs/problems and observations regarding patient’s condition to the physician/mid-level provider.
• Work collaboratively with other members of the health care team in coordination of the patient's care as evidenced by other department feedback.
• Provide patient/caregiver health teaching as delegated by the Director of Nursing or Provider.
• Use available written materials specific to patient condition or disease.
• Utilize appropriate teaching methods such as one-on-one and group instruction, demonstration, or discussion
• Document health teaching including patient/caregiver response to and their understanding of health teaching.
• Attend and participate in staff development programs and staff meetings.
• Attend CQM, Nursing, All Staff Meetings and any required training and is responsible for information discussed.
• Places patient in examining room and prepares them for examination. May also assist providers in medical examinations as requested.
• Obtains patient medical history and records vital signs (height, pulse, temperature, visual acuity, weight, and measures blood pressure, head circumference where indicated for patients). Asks and documents responses to patient health, social history questions and appropriate screenings during intake process.
• Evaluate the Social Determinants of Health responses, advise the provider of positives and connect patients to resources according to their need.
• Annotates patient charts with exam and treatment results. Contacts patients with laboratory and specialists’ findings and other various tests. Performs accurate and thorough documentation in the patient chart of results and patient outreach.
• Daily equipment checks and sanitary duties for equipment.
• Clean and sterilize instruments daily and/or after immediate use using Autoclave system. Performs quality checks on the Autoclave to ensure proper working condition and documents findings of regular performance checks.
• Keep stock room neat and orderly and restocks individual examination rooms with standard list of supplies.
• Monitor medication/vaccination inventory and notify Purchasing Department when supplies run low.
• Counsels patients in office and on phone concerning medication refills, medication questions and refill requests. Answers patient clinical calls and questions and directs them to appropriate individuals if unable to answer inquiries.
• Other duties as assigned. 
• Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
• Provides callers with information such as company address, directions to company location, company fax numbers, company website, and other related information.
• Prior to new patient arrival, will mail New Patient Packet to the address on file. Upon patient arrival, performs a complete and accurate registration in Athena using the information from the New Patient Packet.
• Completes full patient check-in and check-out processes based on established Athena procedures.
• At each patient check-in, verifies insurance and selects the correct insurance from Athena’s pre-populated system.
• Generates appropriate workers’ compensation paperwork and patient document requests based on patient need.
• Operate office equipment such as fax machines, copiers, credit card and check machines, phone systems and other software applications.
• Greets patients in a professional, friendly, hospitable manner.
• Handle patient/visitor inquiries and directs them to the appropriate persons according to their needs.
• Enter/update patient demographic/insurance information into electronic health record.
• Collects insurance co-payments, as appropriate.
• Other duties may be assigned to meet clinic needs.

Education:

• High school diploma or equivalent.
• Completion of Medical Assistant program with Diploma.

Licensure/Certification: 

• National Certification for Medical Assistants.
• Current Basic Life Support (BLS) certification.

Experience:

• Training in diagnostic and treatment procedures recommended.

Hours: Monday and Thursday 7:30am-8pm, Tuesday 7:30am-6pm.