Client Service Principal

Overview:

The Client Services Principal (CSP) role is a key role in our regional delivery organization. Client Services Principal should have established consulting delivery leadership experience and extensive enterprise business application experience with preferred focus on Microsoft Dynamics (Finance, Supply Chain and Sales) delivery experience. The CSP will own the client relationship and act as their advocate and trusted advisor as they map out their business transformation while providing a single point of accountability for our engagements. In this role you will be expected to provide leadership, guidance, oversight and direction to multiple concurrent projects across the breadth of our company offerings and how company capabilities can best serve our customers. This is a billable position and candidates will be expected to maintain a specified level of utilization per the role's defined compensation package.

Role:

• Providing leadership to our Clients and Delivery teams to ensure expectations are aligned and commitments are met.
• Work with client executives to develop digital transformation roadmap that supports their strategic business plan, business value and our proven capabilities.
• Working with cross-functional teams to execute Dynamics 365 GTM activities including discovery, scoping and estimations, SOW definition and client reviews.
• Working with project sponsor to develop project charter, goals, and priorities
• Facilitating risk assessment/mitigation sessions and follow through risk management with a balanced and business priority-driven approach.
• Leveraging a solid understanding of the project management life cycle and related principles, methodologies and best practices and improves such processes and execution.
• Manage and execute project budgets as well as ownership of project P&L and expected margin (sold margin).
• Oversee project scope discovery and development.
• Draft SOW's and change orders.
• Responsible for overseeing the delivery Steering Committee deliverables.
• Proactively provide frequent communication and updates to both customers and internal Company stakeholders on project progression, current project margin, challenges, threats, etc.
• Participate in ongoing process improvement within Our company around delivery, methodology, etc.
• Develop and strengthen customer relationships with frequent customer visits.
• Continuously grow (i.e., bookings) each client over time.

Qualifications

• Minimum of 3 years' experience in Azure or Dynamics365.
• Proven Microsoft Dynamics 365 "Delivery Excellence" experience.
• Proven experience managing long term client relationships (3 major client accounts) and successfully expanding accounts over time.