What are the responsibilities and job description for the Support Broker I position at CDDC?
WE WELCOME YOU INTO A GROWING COMPANY
Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every single day. We are currently providing services in 14 states across the USA, as well as Washington DC. We specialize in providing home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities.
Culture Vision at Consumer Direct Care Network
At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments.
JOB SUMMARY
Support brokers
coordinate the day-to-day implementation of contractual requirements within the
state’s Medicaid guidelines. Duties include training, enrolling, reporting,
auditing, and complying with contract deliverables as well as ensuring company
best practices are followed and upheld. The Support Broker/Consultant works
with members on plan/budget development, submission, and revision.
JOB DUTIES
Apply a person-centered approach to keep the client at
the center of all program functions
Coordinate the day-to-day implementation of contractual
requirements within the state’s Medicaid guidelines
Create care plans based on the clients’ needs, train
clients on services provided, audit services, and report findings to the
contracted entity
Assist clients with plan/budget development,
submissions, and revisions
Provide continuous excellent service to clients,
employees, and 3rd party organizations including MCOs
Promote cohesiveness in the office environment
Support day-to-day operations and client advocacy
Collaborate with stakeholders regarding the delivery of
services
Comfortable with public speaking
Communicate effectively
Comply with applicable legal requirements, standards,
policies, and procedures
Conduct advanced reporting and oversight activities
Demonstrate dependability
Demonstrate effective problem-solving and
decision-making skills
Exhibit computer efficiency
Handle complex service programs and special projects
Lead, supervise and complete special projects
including, but not limited too Developing and implementing care plans
Maintain necessary skills and knowledge to coordinate
workflow
Market services to referral sources
Participate in professional development and training
activities
Prioritize and multitask effectively
Provide excellent customer service to internal and
external clients
Represent the company at stakeholder meetings, health
fairs, and provider fairs
Supervise deliverables and ensure timely completion of
projects
Enroll clients and employees in services, including the
development of the service/support plan and budget
Orient and educate clients on current program roles and
responsibilities
Train and assist clients in timecard submission
Assist clients with eligibility requirements, as
required by the program rules
Conduct necessary client assessments and contacts
Maintain timely and proper documentation in Customer
Relationship Management (CRM) database
Compile information for internal or external auditors
Bilingual preferred in various locations
Other duties as assigned
QUALIFICATIONS
Bachelor’s degree in the field of Social Work,
Psychology, Counseling, Rehabilitation, Nursing, Sociology, or Related
Field preferred
6 years’ experience serving individuals with
disabilities preferred
Combination of education and experience
Ability to work flexible and/or extended hours, if
needed, to meet the job requirements.
The
incumbent typically works in an office environment and uses a computer,
telephone, and other office equipment as needed to perform duties. The noise
level in the work environment is typical of that of an office. Incumbent may
encounter frequent interruptions throughout the workday. The employee is
regularly required to sit, talk, or hear; frequently required to use repetitive
hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20
pounds. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
WHAT'S IN IT FOR YOU
When you join Consumer Direct Care Network, you will be exposed to numerous professional development opportunities. We welcome your contributions and value your integrity as we collaborate on work that moves us all toward a compassionate community. We have a long history of helping individuals build their careers in the home-care industry. This is truly a place where there is something for everyone, whether you are looking to support a particular lifestyle, seeking professional growth, or seeking new and challenging work, all in an expanding nationwide company with that small-company feel. Most importantly, you will experience the satisfaction of working in a culture built on caring. Caring for others comes naturally at Consumer Direct Care Network, based on our long history of connecting people and championing change, all geared toward helping others. We are proud of the longevity and loyalty of our employees. Their commitment to doing good work is what makes us a leader in the industry.
As a Consumer Direct Care Network team member you will receive:
Consumer Direct Care Network specializes in home and community-based services that assist older adults and individuals of all ages with disabilities and impairments to continue to live their lives independently in their own homes and communities. We provide coordinated service delivery in 14 states and the District of Columbia. Our services span from financial management services and support brokerage to traditional agency in-home care and caregiving to behavioral health. We have extensive experience with Medicaid, Medicare, private insurance, and with supporting people who pay for their own care.
Your opportunities within our network are endless, it’s not just a job, it’s a career… advance it with the Consumer Direct Care Network!
The Consumer Direct Care Network and its subsidiaries is an Equal Opportunity Employer and drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
For additional information about any of the jobs posted, for help applying, or other employment questions, please contact us at InfoJobs@consumerdirectcare.com.
Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every single day. We are currently providing services in 14 states across the USA, as well as Washington DC. We specialize in providing home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities.
Culture Vision at Consumer Direct Care Network
At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments.
JOB SUMMARY
Support brokers
coordinate the day-to-day implementation of contractual requirements within the
state’s Medicaid guidelines. Duties include training, enrolling, reporting,
auditing, and complying with contract deliverables as well as ensuring company
best practices are followed and upheld. The Support Broker/Consultant works
with members on plan/budget development, submission, and revision.
JOB DUTIES
Apply a person-centered approach to keep the client at
the center of all program functions
Coordinate the day-to-day implementation of contractual
requirements within the state’s Medicaid guidelines
Create care plans based on the clients’ needs, train
clients on services provided, audit services, and report findings to the
contracted entity
Assist clients with plan/budget development,
submissions, and revisions
Provide continuous excellent service to clients,
employees, and 3rd party organizations including MCOs
Promote cohesiveness in the office environment
Support day-to-day operations and client advocacy
Collaborate with stakeholders regarding the delivery of
services
Comfortable with public speaking
Communicate effectively
Comply with applicable legal requirements, standards,
policies, and procedures
Conduct advanced reporting and oversight activities
Demonstrate dependability
Demonstrate effective problem-solving and
decision-making skills
Exhibit computer efficiency
Handle complex service programs and special projects
Lead, supervise and complete special projects
including, but not limited too Developing and implementing care plans
Maintain necessary skills and knowledge to coordinate
workflow
Market services to referral sources
Participate in professional development and training
activities
Prioritize and multitask effectively
Provide excellent customer service to internal and
external clients
Represent the company at stakeholder meetings, health
fairs, and provider fairs
Supervise deliverables and ensure timely completion of
projects
Enroll clients and employees in services, including the
development of the service/support plan and budget
Orient and educate clients on current program roles and
responsibilities
Train and assist clients in timecard submission
Assist clients with eligibility requirements, as
required by the program rules
Conduct necessary client assessments and contacts
Maintain timely and proper documentation in Customer
Relationship Management (CRM) database
Compile information for internal or external auditors
Bilingual preferred in various locations
Other duties as assigned
QUALIFICATIONS
Bachelor’s degree in the field of Social Work,
Psychology, Counseling, Rehabilitation, Nursing, Sociology, or Related
Field preferred
6 years’ experience serving individuals with
disabilities preferred
Combination of education and experience
Ability to work flexible and/or extended hours, if
needed, to meet the job requirements.
The
incumbent typically works in an office environment and uses a computer,
telephone, and other office equipment as needed to perform duties. The noise
level in the work environment is typical of that of an office. Incumbent may
encounter frequent interruptions throughout the workday. The employee is
regularly required to sit, talk, or hear; frequently required to use repetitive
hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20
pounds. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
WHAT'S IN IT FOR YOU
When you join Consumer Direct Care Network, you will be exposed to numerous professional development opportunities. We welcome your contributions and value your integrity as we collaborate on work that moves us all toward a compassionate community. We have a long history of helping individuals build their careers in the home-care industry. This is truly a place where there is something for everyone, whether you are looking to support a particular lifestyle, seeking professional growth, or seeking new and challenging work, all in an expanding nationwide company with that small-company feel. Most importantly, you will experience the satisfaction of working in a culture built on caring. Caring for others comes naturally at Consumer Direct Care Network, based on our long history of connecting people and championing change, all geared toward helping others. We are proud of the longevity and loyalty of our employees. Their commitment to doing good work is what makes us a leader in the industry.
As a Consumer Direct Care Network team member you will receive:
- A rewarding career helping others • Fun and engaging work environment built on team unity • Job satisfaction knowing you make a difference in the work you do and lives we serve • Professional training to help advance your skills for career development
- Vacation with no waiting period
- Two Paid Floating Holidays
- Six Paid Federal Holidays
- Paid Safe Sick Time
- 401(k) Retirement
- Company-Paid Life Insurance
- Supplemental Life, Accident, Critical Illness, and Hospital benefits
- Short and Long-Term Disability
- Flexible Spending Account
- Pet Insurance
Consumer Direct Care Network specializes in home and community-based services that assist older adults and individuals of all ages with disabilities and impairments to continue to live their lives independently in their own homes and communities. We provide coordinated service delivery in 14 states and the District of Columbia. Our services span from financial management services and support brokerage to traditional agency in-home care and caregiving to behavioral health. We have extensive experience with Medicaid, Medicare, private insurance, and with supporting people who pay for their own care.
Your opportunities within our network are endless, it’s not just a job, it’s a career… advance it with the Consumer Direct Care Network!
The Consumer Direct Care Network and its subsidiaries is an Equal Opportunity Employer and drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
For additional information about any of the jobs posted, for help applying, or other employment questions, please contact us at InfoJobs@consumerdirectcare.com.
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