What are the responsibilities and job description for the Operations Manager position at CDR Maguire?
CDR Maguire Engineering is seeking an Office/Operations Manager to lead the team in our Montoursville, PA office. The successful candidate will be responsible for office administration, business planning, financial management, technical oversight, staff development, business development, quality assurance, and client management for all services such as O&G, Municipal, Land Development and private work provided by the firm in the Montoursville area. They will also be responsible for leading and developing a group of professionals servicing state, county, municipal and private sector clients within their respective technical expertise.
OVERVIEW
- Provide leadership and direction to grow and protect core business; add new markets, new clients and broaden the capabilities of the office.
- Continually bring in new work and increase backlog while managing client relationships and guide the application of CDR Maguire services to best serve the interests of the client and CDR.
- Responsible for developing and maintaining client relations, including monitoring client satisfaction.
- Serve as the “face of CDR Maguire” to the local and regional community.
- Responsible for managing office staff in various marketing, finance, office administration, production and technical departments.
- Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
- Responsible for interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
- Be responsible for successful contracting and project execution, working closely with regional CDR Maguire staff and office leadership.
- Participate in formulating and administering company policies and developing long range goals and objectives.
- Review analyses of project and production activities, costs, operations, and forecast data to determine department or division progress toward stated goals and objectives.
- Responsible for creating and monitoring office operating budget.
- Provide leadership and direction by mentoring and motivating staff on issues such as performance feedback, technical guidance, financial management, and client relations.
- Identify and develop emerging talent and leadership to create upward opportunity and succession planning.
- Participate in internal and external professional development activities.
- Accountable for market metrics including, but not limited to:
- Revenue and Office Profit
- New Work Added and Backlog
- Headcount