What are the responsibilities and job description for the Support Broker position at CDTN?
WE WELCOME YOU INTO A GROWING COMPANY
Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every single day. We are currently providing services in 14 states across the USA, as well as Washington DC. We specialize in providing home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities.
Culture Vision at Consumer Direct Care Network
At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments.
JOB SUMMARY
Support brokers coordinate the day-to-day implementation of contractual requirements within the state’s Medicaid guidelines. Duties include training, enrolling, reporting, auditing, and complying with contract deliverables as well as ensuring company best practices are followed and upheld. The Support Broker/Consultant works with members on plan/budget development, submission, and revision.
JOB DUTIES
Apply a person-centered approach to keep the client at the center of all program functions
Coordinate the day-to-day implementation of contractual requirements within the state’s Medicaid guidelines
Create care plans based on the clients’ needs, train clients on services provided, audit services, and report findings to the contracted entity
Assist clients with plan/budget development, submissions, and revisions
Provide continuous excellent service to clients, employees, and 3rd party organizations including MCOs
Promote cohesiveness in the office environment
Support day-to-day operations and client advocacy
Collaborate with stakeholders regarding the delivery of services
Comfortable with public speaking
Communicate effectively
Comply with applicable legal requirements, standards, policies, and procedures
Conduct advanced reporting and oversight activities
Demonstrate dependability
Demonstrate effective problem solving and decision-making skills
Exhibit computer efficiency
Handle complex service programs and special projects
Lead, supervise and complete special projects including, but not limited to: o Developing and implementing care plans
Maintain necessary skills and knowledge to coordinate workflow
Market services to referral sources
Participate in professional development and training activities
Prioritize and multitask effectively
Provide excellent customer service to internal and external clients
Represent the company at stakeholder meetings, health fairs, and provider fairs
Supervise deliverables and ensure timely completion of projects
Enroll clients and employees in services, including the development of the service/support plan and budget
Orient and educate clients on current program roles and responsibilities
Train and assist clients in timecard submission
Assist clients with eligibility requirements, as required by the program rules
Conduct necessary client assessments and contacts
Maintain timely and proper documentation in Customer Relationship Management (CRM) database
Travel to and from Client homes or other destinations to meet with Clients
Compile information for internal or external auditors
Bilingual preferred in various locations If remote, the employee must have sufficient internet access and speed to perform the functions of the job.
Other duties as assigned
QUALIFICATIONS
A four (4) year degree in the field of Human Services
(psychology, sociology, social work, recreational therapy, education,
nursing, physical therapy, occupational therapy, speech, etc.) and at
least one (1) year professional experience working with one (1) of the
following populations: elderly , adults with physical disabilities,
individuals with intellectual disabilities and persons with developmental
disabilities: or
A four (4) year degree in any other subject and
two (2) years professional experience working with one (1) of the
following populations: elderly , adults with physical disabilities,
individuals with intellectual disabilities and persons with developmental
disabilities: or
A two (2) year degree in Human Services (psychology,
sociology, social work, recreational therapy, education, nursing, physical
therapy, occupational therapy, speech, etc.) and at least five (5) year
professional experience working with one (1) of the following
populations: elderly , adults with physical disabilities,
individuals with intellectual disabilities and persons with developmental
disabilities.
Must have reliable transportation. If the employee will
be driving, a valid driver’s license and auto insurance is required.
Ability to work flexible and/or extended hours, if
needed, to meet the job requirements.
Must be able to successfully pass a background
screening.
The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WHAT'S IN IT FOR YOU
When you join Consumer Direct Care Network, you will be exposed to numerous professional development opportunities. We welcome your contributions and value your integrity as we collaborate on work that moves us all toward a compassionate community. We have a long history of helping individuals build their careers in the home-care industry. This is truly a place where there is something for everyone, whether you are looking to support a particular lifestyle, seeking professional growth, or seeking new and challenging work, all in an expanding nationwide company with that small-company feel. Most importantly, you will experience the satisfaction of working in a culture built on caring. Caring for others comes naturally at Consumer Direct Care Network, based on our long history of connecting people and championing change, all geared toward helping others. We are proud of the longevity and loyalty of our employees. Their commitment to doing good work is what makes us a leader in the industry.
As a Consumer Direct Care Network team member you will receive:
Consumer Direct Care Network specializes in home and community-based services that assist older adults and individuals of all ages with disabilities and impairments to continue to live their lives independently in their own homes and communities. We provide coordinated service delivery in 14 states and the District of Columbia. Our services span from financial management services and support brokerage to traditional agency in-home care and caregiving to behavioral health. We have extensive experience with Medicaid, Medicare, private insurance, and with supporting people who pay for their own care.
Your opportunities within our network are endless, it’s not just a job, it’s a career… advance it with the Consumer Direct Care Network!
The Consumer Direct Care Network and its subsidiaries are an Equal Opportunity Employer and drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
In accordance with the Immigration and Reform Control Act (IRCA), you may only work at Consumer Direct Care Network if you are legally authorized to work in the United States. Consumer Direct Care Network does not provide visa sponsorship to employees.
Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every single day. We are currently providing services in 14 states across the USA, as well as Washington DC. We specialize in providing home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities.
Culture Vision at Consumer Direct Care Network
At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments.
JOB SUMMARY
Support brokers coordinate the day-to-day implementation of contractual requirements within the state’s Medicaid guidelines. Duties include training, enrolling, reporting, auditing, and complying with contract deliverables as well as ensuring company best practices are followed and upheld. The Support Broker/Consultant works with members on plan/budget development, submission, and revision.
JOB DUTIES
Apply a person-centered approach to keep the client at the center of all program functions
Coordinate the day-to-day implementation of contractual requirements within the state’s Medicaid guidelines
Create care plans based on the clients’ needs, train clients on services provided, audit services, and report findings to the contracted entity
Assist clients with plan/budget development, submissions, and revisions
Provide continuous excellent service to clients, employees, and 3rd party organizations including MCOs
Promote cohesiveness in the office environment
Support day-to-day operations and client advocacy
Collaborate with stakeholders regarding the delivery of services
Comfortable with public speaking
Communicate effectively
Comply with applicable legal requirements, standards, policies, and procedures
Conduct advanced reporting and oversight activities
Demonstrate dependability
Demonstrate effective problem solving and decision-making skills
Exhibit computer efficiency
Handle complex service programs and special projects
Lead, supervise and complete special projects including, but not limited to: o Developing and implementing care plans
Maintain necessary skills and knowledge to coordinate workflow
Market services to referral sources
Participate in professional development and training activities
Prioritize and multitask effectively
Provide excellent customer service to internal and external clients
Represent the company at stakeholder meetings, health fairs, and provider fairs
Supervise deliverables and ensure timely completion of projects
Enroll clients and employees in services, including the development of the service/support plan and budget
Orient and educate clients on current program roles and responsibilities
Train and assist clients in timecard submission
Assist clients with eligibility requirements, as required by the program rules
Conduct necessary client assessments and contacts
Maintain timely and proper documentation in Customer Relationship Management (CRM) database
Travel to and from Client homes or other destinations to meet with Clients
Compile information for internal or external auditors
Bilingual preferred in various locations If remote, the employee must have sufficient internet access and speed to perform the functions of the job.
Other duties as assigned
QUALIFICATIONS
A four (4) year degree in the field of Human Services
(psychology, sociology, social work, recreational therapy, education,
nursing, physical therapy, occupational therapy, speech, etc.) and at
least one (1) year professional experience working with one (1) of the
following populations: elderly , adults with physical disabilities,
individuals with intellectual disabilities and persons with developmental
disabilities: or
A four (4) year degree in any other subject and
two (2) years professional experience working with one (1) of the
following populations: elderly , adults with physical disabilities,
individuals with intellectual disabilities and persons with developmental
disabilities: or
A two (2) year degree in Human Services (psychology,
sociology, social work, recreational therapy, education, nursing, physical
therapy, occupational therapy, speech, etc.) and at least five (5) year
professional experience working with one (1) of the following
populations: elderly , adults with physical disabilities,
individuals with intellectual disabilities and persons with developmental
disabilities.
Must have reliable transportation. If the employee will
be driving, a valid driver’s license and auto insurance is required.
Ability to work flexible and/or extended hours, if
needed, to meet the job requirements.
Must be able to successfully pass a background
screening.
The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WHAT'S IN IT FOR YOU
When you join Consumer Direct Care Network, you will be exposed to numerous professional development opportunities. We welcome your contributions and value your integrity as we collaborate on work that moves us all toward a compassionate community. We have a long history of helping individuals build their careers in the home-care industry. This is truly a place where there is something for everyone, whether you are looking to support a particular lifestyle, seeking professional growth, or seeking new and challenging work, all in an expanding nationwide company with that small-company feel. Most importantly, you will experience the satisfaction of working in a culture built on caring. Caring for others comes naturally at Consumer Direct Care Network, based on our long history of connecting people and championing change, all geared toward helping others. We are proud of the longevity and loyalty of our employees. Their commitment to doing good work is what makes us a leader in the industry.
As a Consumer Direct Care Network team member you will receive:
- A rewarding career helping others • Fun and engaging work environment built on team unity • Job satisfaction knowing you make a difference in the work you do and lives we serve • Professional training to help advance your skills for career development
- Medical, Dental, and Vision Insurance
- Accrued Vacation with no waiting period
- Two Paid Floating Holidays
- Nine Paid Federal Holidays
- Paid Safe Sick Time with no waiting period
- 401(k) Retirement plan
- Company-Paid Life Insurance
- Supplemental Life, Accident, Critical Illness, and Hospital benefits
- Short and Long-Term Disability
- Paid Parental Leave
- Flexible Spending Account
- Employee Assistance Program
- Pet Insurance
Consumer Direct Care Network specializes in home and community-based services that assist older adults and individuals of all ages with disabilities and impairments to continue to live their lives independently in their own homes and communities. We provide coordinated service delivery in 14 states and the District of Columbia. Our services span from financial management services and support brokerage to traditional agency in-home care and caregiving to behavioral health. We have extensive experience with Medicaid, Medicare, private insurance, and with supporting people who pay for their own care.
Your opportunities within our network are endless, it’s not just a job, it’s a career… advance it with the Consumer Direct Care Network!
The Consumer Direct Care Network and its subsidiaries are an Equal Opportunity Employer and drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
In accordance with the Immigration and Reform Control Act (IRCA), you may only work at Consumer Direct Care Network if you are legally authorized to work in the United States. Consumer Direct Care Network does not provide visa sponsorship to employees.
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