Customer Support Specialist

EverCheck creates helpful, easy-to-use software that reduces administrative burdens and helps our healthcare workers get back to doing the most important parts of their jobs.

We're looking to add a new Customer Support Specialist to our team in Jacksonville Beach, FL. Hours for the position will be 8am-5pm EST. We work on a hybrid model - in the office when it’s best to collaborate, and working from home on other days to keep balance in our lives.

Customer Support Specialists are perfectly positioned to learn the details of our products, the needs of our customers, and how each department impacts company success, which allows them a wide variety of ways to grow personally and professionally.

Position Description:

The Customer Support Specialist position is vital in the ongoing support of existing client accounts and providing WOW Customer Service to their employees, including identifying issues, recommending solutions, offering workarounds and/or fixes for problems and educating our product users.

The majority of this position's time will be dedicated to interfacing with our customers via email, live chat and impromptu phone calls You’ll also become an expert in our product who’s able to troubleshoot potential issues, document customer feedback, and collaborate with other teams such as Client Success, Product, and Quality Assurance to ensure the voice of our customers is elevated. The ideal candidate will be a self-starter with a passion for excellent client service and a mind for creative problem solving.

Day-to-Day Responsibilities:

• Provide WOW Customer Service, including troubleshooting, to our clients through casual, unscripted conversations via chat, email, and phone calls.
• Assist internal team members with troubleshooting and product education.
• Documenting customer feedback and making data-driven recommendations for our product team.
• Review accounts to help our healthcare partners keep their data clean, and problem-solve along with the EverCheck Quality Assurance Team.
• Maintain detailed product knowledge to engage in customer education.

Requirements

What You Bring To The Team:

• Experience and comfortability communicating via phone, chat, and email with customers in a professional manner.
• 1-2 years of experience performing technical troubleshooting.
• Ability to focus, maintain a positive attitude, exercise active listening skills, and problem-solve under the pressure of a fast-paced environment.
• Solid time management, organizational, and prioritization skills.
• A passion for technology, excellent customer care, and continuous learning.
• Proficiency in the Microsoft Office Suite.
• A bachelor’s degree.
• Energy and enthusiasm! We want to work with people who are as excited about life as we are!
• If you have a cool talent like break dancing, magic, or opera singing that would be fun to see.

Benefits

Why work for EverCheck?

• Six-time award-winning "Best company to work for" by Outside Magazine!
• We've made a commitment to sustainability and are putting our money where our mouth is!
• Wellness benefits to help you live balanced - we’ll pay for your gym or fitness apps and get you discounts on organic produce.
• Professional Development Allowance - we want you to actively pursue growth and learning!
• Ample PTO, specific paid time for volunteering, and a generous leave package for new parents.
• Medical, dental, and vision benefits, as well as 401K with company matching.
• Check it out for yourself at evercheck.com/jobs or our EverCheck Culture Instagram account!

Want your application to stand out?

Include a sample of your writing! In the cover letter section, you can include either a traditional cover letter or another piece of writing you're proud of. We'd especially like to hear how you align with our culture and values, as well as what makes you the best fit for this job.

This full-time position is open in both our locations - Boulder, CO and Jacksonville Beach, FL and is scheduled to work 40 hours per week, M-F unless otherwise required by project activities. The target pay range for this role is $18-23 hourly, commensurate with experience and geographic location market value and accompanied by our full benefits package.

We are an equal opportunity employer and value diversity at CE Broker and EverCheck. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Qualified candidates from all backgrounds are encouraged to apply.