What are the responsibilities and job description for the IT Field Technician position at CEFCO?
The IT Field Technician provides technical and functional support to CEFCO Convenience Stores business units. This support includes system installation, documenting how-to procedures, testing, and troubleshooting applications, implementing solutions to system incidents, providing training support, and testing system upgrades and maintenance.
At The Fikes Companies, our Mission is to build a highly successful company which our employees are proud of, our customers value, and the communities we serve can count on.
**This is a driving position and will provide IT support to CEFCO locations in the east Texas area.
General Responsibilities:
3 years’ experience in a similar position, troubleshooting application-related problems and installing and verifying software package installations; must have advanced knowledge of Windows operating systems and Microsoft Office; must be proficient in retail hardware and software systems including Verifone Ruby/Commander POS hardware and software; must have recent experience communicating technical information to non-technical individuals; clean driving record, able to work long hours including weekends and on-call, and able to lift up to 50 lbs.
The Fikes Companies are an Equal Opportunity Employer.
At The Fikes Companies, our Mission is to build a highly successful company which our employees are proud of, our customers value, and the communities we serve can count on.
**This is a driving position and will provide IT support to CEFCO locations in the east Texas area.
General Responsibilities:
- Supports Store and Office sites with paperwork, hardware, and software applications in Help Desk backup role.
- Utilizes knowledge of computer equipment, networks, and computer software capabilities.
- Maintains inventory control of IT equipment and systems at all assigned facilities.
- Supports various IT applications including store point-of-sale system, store computer systems and store peripherals (e.g., barcode scanners, printers, etc.).
- Uses and operates diverse computer software applications including client-server applications, web-based applications, and transaction processing applications.
- Tests, troubleshoots, and provides overall quality control of numerous software applications.
- Identifies, prioritizes, resolves, documents, and communicates technical and operational issues.
- Leverages Incident Management System (Titan Work Orders) to manage incidents through resolutions.
- Estimating problem resolution times through detailed collaboration with other team members.
- Interacts with internal clients, application vendors, and service partners as part of operational activities such as customer support, technical and operational integration, and system maintenance.
- Maintains high internal and client satisfaction through successful and timely resolution of technical and operational problems.
3 years’ experience in a similar position, troubleshooting application-related problems and installing and verifying software package installations; must have advanced knowledge of Windows operating systems and Microsoft Office; must be proficient in retail hardware and software systems including Verifone Ruby/Commander POS hardware and software; must have recent experience communicating technical information to non-technical individuals; clean driving record, able to work long hours including weekends and on-call, and able to lift up to 50 lbs.
The Fikes Companies are an Equal Opportunity Employer.
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