Repair Technician Job

Job Title:                   Repair Technician

Work Location:          Hudson, OH    

Classification:             Hourly

Salary grade:               H4130

Reports to:                  Director of Field Service

Date:                           May 18, 2021

CEIA USA’s mission is to sell, distribute and service the worlds most advanced technology in electromagnetic fields manufactured by CEIA to the Federal Government, State and Local Governments and Corporations. CEIA USA strives to educate our current and potential customers on the proper deployment of Metal Detector Security Technologies with the aim of achieving the best operational response.

Summary/objective: 

The repair technician is responsible for providing service and customer support.

Essential Functions:

• Responsible for troubleshooting and repairing mechanical and electrical/electronic equipment.
• Advises customer on operation procedures and requirement of systems.
• Communicates effectively in over the phone to assist customers.
• Tests and verifies the functionality of the equipment sent in for repair.
• Diagnoses errors or technical problems and determines proper solutions.
• Document processes and complete required documentation.
• Collaborate with technical team to resolve technical issues.
• Complete pre-sale upgrades and conversions as needed to meet customer orders.
• Evaluate, refurbish systems returned from demonstrations and rental activities.
• Understand technical problems effectively through proper analysis, evaluation and diagnoses.
• Responsible for setting up basic network connections
• Must troubleshoot basic network connections
• Define IP address by assigning subnet and IP address.
• Other duties as may be assigned.

Education/Experience:

• 2-Year Technical degree, apprenticeship program, or equivalent in a technical or military field.
• Minimum 3 to 5 years of professional experience in electrical/electronic and mechanical fields or related professional position.
• Proficient computer skills and Microsoft Office knowledge.
• Experience speaking with clients assisting them over the phone by troubleshooting equipment.
• Thorough knowledge of electrical/electronic and equipment, including the use of special instruments for diagnostic purposes.

Travel:

• Local travel occasionally.

Supervisory Responsibility:

• This position has no supervisory responsibilities.

Work Environment: 

• This job operates in a professional office environment. This role routinely uses standard office equipment.
• The employee will be expected to report to CEIA USA’s headquarters in Hudson, OH.

Physical Demands:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee frequently is required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk and hear. The employee must occasionally lift or move office products and supplies, up to 70 pounds.

Specific vision abilities are required by this position that include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.  

Additional Eligibility Qualifications:

AAP/EEO:

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.