Document Management Supervisor

The Document Management Supervisor is responsible for supervising the Document Management and Imaging Specialists, assisting with training, and with questions regarding procedures and/or job aids. Collateral Management Supervisor will review monthly collateral reports. The supervisor will be responsible for training new hires, along with coaching representatives as necessary.

Duties and responsibilities

• Supervise a team of 4-8
• Learn and become familiar with operating systems including BKFS, HERMIT
• Maintain acceptable levels of service both in productivity and quality
• Maintain an impeccable attendance record
• Work collaboratively with team members and management to contribute to department goals and maintain service level objectives
• Monitor team email boxes
• Adhere to all established company policies and procedures
• Update and maintain procedures and job aids

Qualifications

Education

• High school education or equivalent required

Experience/Training

• A minimum of 6-12 months supervisory experience preferred

Professional Certification/License

• N/A

Skills and Abilities

• Microsoft Office experience
• Outlook
• Excel
• Word

• Strong verbal and written communication skills
• Ability to manage time throughout the workday to ensure duties are completed
• Ability to self-motivate and adapt to changing priorities
• Must be passionate about providing the highest quality customer care
• Able to quickly learn and adapt to a changing environment
• Able to work independently and as part of a team
• Ability and willingness to take ownership of issues and apply the appropriate sense of urgency
• Ability to effectively communicate feedback and present observations trends and recommendations to peers and management staff

Celink Benefits:

• Medical/Dental/Vision - 100% Employer Paid Medical, Dental, & Vision Coverage for Employee Only Coverage
• 401k with Employer Match
• Paid Time Off – Vacation Time, Sick Leave, 11 Paid Holidays annually
• Compensation Range: $19-$30/hr

In addition, this position requires the successful completion of a federal background check to include criminal background check, drug test, credit check, and fingerprinting.

Celink is an equal opportunity employer that takes affirmative action to employ, and advance in employment, individuals without regard to race, color, religion, sex, national origin, protected veteran status, disability, sexual orientation, or gender identity.

Job Type: Full-time

Pay: $19.00 - $30.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Tulsa, OK 74134: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location