What are the responsibilities and job description for the Usability Specialist position at Celonis?
We're Celonis, the global leading Process Mining software company and one of the world's fastest-growing SaaS firms. We believe that every company can unlock its full execution capacity - and for that, we need you to join us as a Usability Specialist at our BANGALORE OFFICE
The Team:
The CX team is responsible for architecting an unparallel experience that ensures each interaction with Celonis is orchestrated to empower every customer to realize perpetual value. Areas of focus include customer understanding (voice of the customer and intelligence), experience design (digital and non-digital journey experiences by customer segment) and customer advocacy (advisory and exchange forums, customer reviews, references and stories)
The Role:
The Usability Analyst will report the leader of customer understanding and experience design. In this role, you will get to showcase your knowledge about user experience to ensure solutions are designed to make them more usable.
The work you’ll do:
- Evaluate solutions against user interface standards so users can learn the interface quickly and effortlessly
- Conduct testing for design concepts and user experience
- Report test findings to the product development and UX teams
- Evolve the design standards in collaboration with the product and engineering team
- Provide recommendations to the solution configurators – Execution Management Consultants
The qualifications you need:
- Obsession for creating outstanding user experiences
- Growth mindset and natural curiosity, particularly in staying up to date on the latest user experience techniques
- 5 years’ experience applying frameworks, methodologies, and tools to enhance usability
- Excellent interpersonal skills including active listening, and the ability to communicate with others clearly and professionally both verbally and in writing
- Ability to translate insights into actionable recommendations
- Ability to effectively manage multiple projects while working under pressure
What Celonis can offer you:
- The unique opportunity to work within a new category of technology, Execution Management
- Investment in your personal growth and skill development (clear career paths, internal mobility opportunities, mentorships, yearly development stipend)
- Great compensation and benefits packages (stock options, 401(K) matching, generous time off, parental leave, and more)
- Work from home support (mindfulness tools such as Headspace, monthly remote working stipend, flexible working hours, virtual events and workshops)
- A global and growing team of Celonauts from diverse backgrounds to learn from and work with
- An open-minded culture with innovative, autonomous teams
- Employee resource communities to help you feel connected, valued and seen (Women@Celonis, Parents@Celonis, Pride@Celonis, Resilience@Celonis, and more)
- A clear set of company values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future
About Us
Celonis believes that every company can unlock its full execution capacity. Powered by its market-leading process mining core, the Celonis Execution Management System provides a set of applications, and developer studio and platform capabilities for business executives and users to eliminate billions in corporate inefficiencies. Celonis has thousands of global customers and is headquartered in Munich, Germany and New York City, USA with 15 offices worldwide.
Celonis is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Different makes us better.
