Wellness & Aesthetics Coordinator

Wellness & Aesthetics Coordinator

Celsius MedSpa is dedicated to the well-being of our clients & members. We believe that an optimal lifestyle is achieved through a regime that incorporates health, beauty, and wellness. As a team, we're committed to offering excellent professional services that help clients look and feel their best, so they have the confidence to do more of the things they love.

As a Wellness & Aesthetics Coordinator, you are responsible for assisting the studio manager in managing the business, people & processes per corporate guidelines. Components of the role include working collaboratively with studio manager to improve overall effectiveness and efficiency, networking and relationship building with local businesses/community organizations, ensuring superior customer service, driving studio membership sales, assist with onboarding new employees, and meet/exceed Center KPIs in addition to personal sales goals.

Responsibilities of a Wellness & Aesthetics Coordinator:

CUSTOMER SERVICE

• Engage clients with enthusiasm, authenticity & a positive demeanor
• Rapid response to member requests, inquiries and concerns
• Expert knowledge in all services, benefits, products & price points
• Identify & assess client needs to provide specific product recommendations
• Provide seamless service experience in all modalities
• Ensure all staff provides a cohesive experience

SALES

• Maximize every client as a sales opportunity
• Actively market services & promotions
• Ensure accurate intake of client forms & subsequent sales processes per store operation guidelines
• Meet/exceed sales and metric performance goals
• Relationship building and creating meaningful events in effort to build membership goals

ADMINISTRATIVE/CUSTODIAL

• Execute open/mid/close schedule duties per standard operation procedures
• Daily Client Outreach via phone/text/email
• Ensure proper procedure execution through company sales system
• Provide maintenance & daily cleaning as directed by Center Manager
• Operate and Maintain company property and equipment per guidelines

Responsibilities of T-Shock Specialist:

• Perform quality, professional body contouring services that meet clients' needs
• Customize facial and body treatments within Celsius Cryotherapy policies, protocols to craft truly personalized sessions and recommending a regimen to achieve desired results
• Safeguard the client experience, maintaining client confidentiality and upholding our commitment to safety
• Effectively identify each client's needs, set clear expectations, and guide clients through the treatment to achieve the goals of each service
• Recommend follow-up visits and additional services and products as needed to help clients pursue their wellness goals

JOB QUALIFICATIONS

• Passion for people & health-oriented lifestyle!
• Excel in a fast-pace, dynamic environment
• Demonstrate ability to work well in collaborative team environment
• Demonstrate ability to work independently with minimal supervision
• Receptive to feedback, coaching & development
• Solid verbal and written communication skills
• Proficient in basic computer applications
• Open availability on days, evenings and weekends
• 2 years sales experience
• 3 years customer service experience
• Licensed Aesthetician in the State of Washington
• Education: High School Diploma or GED and Aesthetics License

*Celsius MedSpa will train qualified candidates on all Cryotherapy equipment and treatment protocols.

DETAILS:

• Full-time: 25 hours a week

BENEFITS/PERKS

• Fun, rewarding, passionate environment
• Ongoing sales and development training
• Free services
• Sales commission

Job Type: Full-time

Pay: $18.00 per hour

Expected hours: 25 per week

Benefits:

• Employee discount

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Every weekend
• Monday to Friday
• Morning shift
• Night shift

Experience:

• Customer service: 1 year (Required)

Ability to Relocate:

• Seattle, WA 98109: Relocate before starting work (Required)

Work Location: In person