Field service representative

Founded in 1906, over the last 110 years, CEMEX has grown into a global building materials company that provides high-quality products and reliable service to customers and communities throughout the Americas, Europe, Africa, the Middle East, and Asia.

Here at CEMEX, we offer our employees competitive wages, career growth, excellent benefits including health, dental & vision plans, vacation or paid time off, employee assistance program, and retirement plan options, along with over a century of stability to build your next career on!

The information below covers the role requirements, expected candidate experience, and accompanying qualifications.

Job Summary

The primary responsibility is to support outside sales staff by assisting customers on-site with project planning, product selection, and problem-solving.

This position is a liaison between the customer, sales, and production.

Job Responsibilities

• Attends and actively participates in pre-construction meetings with our customers, sales, operations management, and QC to ensure appropriate mix and performance.
• Participates with large jobs to ensure quality delivery and placement.
• Effectively addresses customer concerns / complaints.
• Maintains records and writes reports regarding job site issues, driver performance, and product problems.
• Trains with sales, QC, and operation personnel to become knowledgeable regarding technical updates and industry standards.
• Participates in routine employee communications meetings.
• Notifies the sales of anything pertinent regarding the business.
• Communicates frequently with the sales, QC, and customer service personnel to coordinate the overall effort.
• Establishes consulting relationships with customers while effectively representing the company’s best interest.
• Maintains environmental, housekeeping safety, and business conduct to comply with company standards and government regulations.
• Manages time effectively to schedule and prioritize assignments.
• Works in an unstructured environment.
• Makes administrative improvement recommendations.
• Assists with market and pricing studies.
• Responsible for special projects and requests as needed.
• Able to work overtime and shifts as needed.
• Performs work as assigned by supervisor.

Qualifications

Bachelor's degree in a related area (sales, marketing, communications, social sciences) or two to three years of related experience.

Knowledge, Skills, and Abilities

• Proficient in business systems (Excel, Word, Lotus Notes, etc.).
• Possess analytical, problem-solving, and organizational skills.
• Must be detail-oriented and accurate with an ability to handle large volumes of data entry.
• Ability to communicate effectively both orally and in writing to employees and others.
• Maintain confidentiality in daily operations.
• Perform duties in a professional manner.
• Flexible to travel overnight and to work all hours required including nights and weekends.
• Interested in relocating in the future for upward mobility.

Working Conditions

• While performing the duties of this job, the employee is regularly required to talk and hear, to communicate with employees / visitors as well as function safely around heavy rolling equipment.
• Continuous exposure to extreme heat, extreme cold, extreme noise, and working outdoors.

Physical Requirements

• Requires stationary position, traverse, move, transport, and the ability to a significant degree to operate, activate, use, prepare, inspect, place, detect, or position.
• Exerting up to 20 pounds of force occasionally, and / or a negligible amount of force frequently. Job involves sitting most of the time, but also involves walking or standing for brief periods of time.
• While performing the duties of this job, the employee is regularly required to talk and hear, in order to communicate with employees / visitors.

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Last updated : 2024-10-20