Navigator

6358

Navigator

This is a Coordination of Care /Case Management position that works with clients in CenClear’s MH Outpatient Programs.

 Purpose: To assure quality of services, customer satisfaction, staffing and the provision of clinical support services are in place across CenClear enrollment to discharge.

This position will service the Bellefonte, PA area. This position will be working out of the CenClear Outpatient office in Bellefonte, PA. Location: 3208 Benner Pike Suite 9, Bellefonte, PA 16823

 Qualifications:

·         Bachelor’s Degree in mental health or related field

·         Knowledge of staffing processes

·         Knowledge of MH programs

·         Knowledge of QA processes

·         Knowledge of community resource

·         Must be able to adapt hours to needs of position

·         Must possess excellent verbal and written communication skills

·         Must have access to telephone and internet

·         Must be able to identify with the agency Mission and support the agencies Philosophy

 General Description of Duties:

·         Quality Assurance: To establish and maintain systems to monitor quality assurance throughout the MH Division by monitoring delivery of services, problem identification, and resolution.

·         Staffing: Coordinate/Staff all staffing needs for outpatient services once case assignment occurred

·         Customer Satisfaction: To establish and maintain a system to evaluate and maintain customer satisfaction across the MH Division.

·         Enrollment/Discharge: To establish and maintain timely enrollment and discharge of consumers in MH Outpatient Programs.

·         Resources: To assure all necessary resources are available to provide quality case management to consumers.

·         Communication: To assure that communication occurs in a timely manner among all persons needing to know.

·         Case Management Coverage: To assure that consumer’s needs are met when a therapist has not yet been assigned or in a staff absence, and that those services, if billable, are billed appropriately.

·         Accountability: To assure that requirements for key result areas are being met.

Benefits for full time employment:

·         Excellent Medical Insurance (shared cost)

·         Life Insurance (twice annual salary)

·         Short Term Disability

·         401 (k) (Company match up to 7% based on employee deferment)

·         Paid Holidays (8 per year)

·         PTO (12 upon hire; increases with years of service)

·         EAP (includes immediate family members)

·         Flexible Work Schedule (if position qualifies)

·         18% discount on Verizon cell phone services

·         Mileage Reimbursement

·         Tuition/Course Reimbursement for applicable coursework

Please submit resume to resume@cenclear.org