Configuration Specialist

Job Purpose:

The Configuration Specialist will work with the Customer Delivery team, Project Managers, the Development team, and other internal stakeholders to understand customer business requirements and implement Cendyn solutions successfully. The Configuration Specialist will install and troubleshoot Cendyn products and integrations and will contribute to solution design and documentation. The Configuration Specialist will work closely with other members of the Customer Delivery team to prepare customer subscriptions for activation.

Job Responsibilities:

Essential Functions:

1. Install, test, and troubleshoot Cendyn products and integrations
2. Complete delivery tasks and projects for both external and internal customers.
3. Communicate with customers, vendors, and other external contacts as needed to assure customer success
4. Serve as a subject matter expert in the relevant product domains.
5. Research and solve data- and software-related problems
6. Provide escalation support for the Customer Support team, addressing issues directly or engaging additional escalation assistance when needed
7. Develop and maintain strong SQL query and process analysis skills.
8. Contribute to process and product design and documentation
9. Work with project managers to establish project timelines, and attend meeting with external and internal customers as needed

Requirements:

Required Education and Experience:

• Bachelor's Degree in Computer Science or IT
• 3 years of relevant experience in a technical operations or product development environment.
• Understanding of relational databases, MS Windows services, XML file formats, data integration methodologies
• Experience working in fast-paced environments.

Preferred Education and Experience

1. Experience with Agile backlog management tools, such as Target Process (preferred), Confluence, Jira or VersionOne.
2. Technical capabilities with hands-on experience in development, coding, or database work (Specifically Python, SQL and JavaScript).

Expected Competencies:

1. Proven problem-solving skills in a technical context.
2. Excellent organizational, time management and prioritization skills.
3. Attention to detail.
4. Excellent verbal communication skills.
5. Proven writing skills including the ability to write concisely and clearly for different audiences.

Work Timings:

This is a full-time position. Candidate will be expected to work from 12PM to 9PM work schedule. This role will be working in Hybrid Mode and will require at least 2 days’ work from office at Hyderabad. Occasional evening and weekend work may be expected in case of job-related emergencies or client needs.

EEO Statement

Cendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Cendyn complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Cendyn expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cendyn’s employees to perform their job duties may result in discipline up to and including discharge.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.