Program Manager II

Program Manager II

Cenlar is the nation’s leading mortgage loan subservicer. Our unique culture is defined by our core values of respect, trust, integrity and care. A promote-from-within philosophy, and opportunities for continuous professional growth make Cenlar a great place to launch or boost your career.

The Program Managers focus on the development, implementation, and management of significant programs within and across Cenlar’s lines of business. Success in these roles requires strong analytical and strategic thinking capabilities, as well as the ability to translate those capabilities to tangible program recommendations and action plans the drive business results. These positions are responsible for the management of significant programs in the areas of operational process improvement, technology, customer experience, marketing, and agent performance / training. Individuals in these roles work on cross-functional, multi-disciplinary initiatives that require abroad knowledge of the firm and its key functions. The Program Managers will be required to build and maintain relationships with key individuals across the organization and use these relationships to support successful program development and implementation.

Responsibilities:

• Manages multiple programs of medium to high complexity (and business impact) in support of the Cenlar’s business objectives, and owns the full program life cycle from development to implementation; Successful delivery will include full implementation from initiation to deployment for one or several initiatives simultaneously
• Prepares Management Updates, Program Overviews, and is responsible for related CSRs, etc.
• Manages and has business ownership / accountability for all aspects of multiple programs to ensure the overall initiatives are aligned to and directly support the achievement of Cenlar’s strategic objectives
• Reports transparently on program success criteria results, metrics, test, and deployment management activities per established reporting guidelines
• Manages the day-to-day program activities and resources and facilitates team meetings
• Provides direction to, and works in partnership with, the assigned project manager (where appropriate)
• Works creatively and analytically in a problem-solving environment demonstrating teamwork, innovation, and excellence
• Sets and continually manages program expectations while delegating and managing deliverables with team members and stakeholders
• Monitors, tracks, and controls outcomes to resolve issues, conflicts, dependencies and critical path deliverables
• Defines success criteria and disseminates them to involved parties throughout program and program life cycle
• Reviews Program deliverables for other programs and mentors Program Managers, as applicable
• Develops models to demonstrate complex information in a more understandable and simplified manner
• Understands and evaluates proposed solutions; drives recommended action plans
• Provides daily, weekly, and monthly updates to management, as necessary
• Provides reporting, root cause analytics, process mapping, and tracking/reporting of results
• Appropriately assess risk when business decisions are made, include but not limited to compliance and operational risk. Demonstrate consideration for Cenlar’s reputation as well as our clients, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• Bachelor's degree or equivalent experience
• 5 years of relevant experience required
• Lean Six Sigma preferred but not required
• Mortgage industry knowledge highly preferred
• Individual contributor role with the ability to manage communication with multi-faceted team members, analytical, leadership and organizational skills
• Demonstrates analytical, organizational, and documentation competencies to perform business analysis project tasks as required
• Demonstrated passion for analytics, business process improvement and overall team success
• Strong presentation and communication skills; both creation and execution. Ability to develop and deliver PowerPoint presentations at the management level.
• Proven track record in program/project management and collaborating with cross-functional teams to design and implement new solutions.
• Leadership skills with proven track record of collaboration and influencing others
• Excellent critical thinking and logical reasoning abilities
• Strong desire to learn and understand processes with ability to translate learnings into actionable tasks
• Organizational and prioritization skills; ability to multi task
• Self-motivated
• Excellent verbal and written communication skills
• Ability to work with all levels of individuals as a team player or in leadership role
• Passionate about customer service, client relationships and success
• Ability to identify and prevent escalations; to problem solve and achieve win-win outcomes; a passion for uncovering then addressing customer satisfaction challenges

Total Rewards:

At Cenlar, you’ll receive an outstanding benefits package that includes paid medical, dental, and life insurance, 401(k), and tuition assistance as well as opportunities for training and professional advancement.

Cenlar is a drug-free workplace and an equal employment opportunity/affirmative action employer M/F/D/V/SO.