What are the responsibilities and job description for the Field service technician position at Cennox?
Cennox is looking for a full-time, enthusiastic, results-driven, and forward-thinking ATM Field Service Technician to join our amazing culture.
If you are mechanically gifted with a talent to do electrical troubleshooting, we have the career for you!
Cennox is currently seeking an ATM Field Service Technician based in the Troy / A lbany, NY area to cover repairs, cleaning, maintenance, and software upgrades on financial equipment across the Capital City and surrounding areas .
This full-time position offers a company vehicle, flexible schedule, opportunity for travel, paid training, and the chance to become part of a rapidly growing company.
Essential Duties and Responsibilities include the following, but not limited to :
- Provide first and second level repairs and preventive maintenance on ATMs, TCR's, SmartSafes, and other financial equipment
- Electro-mechanical skills a must, ability to use basic hand tools including but not limited to multi-meter, voltmeter, volt-ohm meter
- Prioritizing and planning service calls
- Adhere to service operating procedures
- Take ownership of your assigned territory and meet service performance goals
- Maintain a professional attitude and demeanor to foster positive customer relationships
- Troubleshooting, diagnosing, and resolving product performance issues
- Have and maintain a clean and valid motor vehicle record and driver's license
- Updating call status to reflect an estimated time of arrival (ETA) and providing resolutions and updates as required
- Working with local service team and service management team to reassign calls as required
- Timely and accurate reporting of service updates and call closure information to the call center
- Escalation of issues to the service management team as required
- Follow material control processes in support of assigned responsibilities (keys, combinations, alarms, parts inventory, etc.)
- Actively participate in equipment, maintenance, and supply sales lead program
- Essential functions of this position include prolonged travel with driving several hours per day, rotating and weekend shifts, carrying and lifting tools, parts, and equipment weighing up to 100 lbs.
without assistance, bending, squatting, walking, standing, sitting, reaching, working with your hands, and repetitively grasping and manipulating objects of varying size and weight requiring fine motor skills and hand-eye coordination and the ability to adjust focus for prolonged periods of time
Qualifications, Job Skills & Requirements
- Provide first and second level repairs and preventive maintenance on ATMs, SmartSafes, and other financial equipment
- Electro-mechanical skills a must, ability to use basic hand tools including but not limited to multi-meter, voltmeter, volt-ohm meter
- Competent with a computer and Windows application
- Experience with downloading and upgrading software
- A certification preferred
- Troubleshooting, diagnosing, and resolving product performance issues
- Professional communication in speaking with and listening to customers
- Have and maintain a clean and valid motor vehicle record and driver's license
- Completed administrative tasks and duties within allotted time frame
- Have schedule coordination skills
- Up to 50% overnight travel as required by the needs of the business
We Offer Incredible Perks & Benefits including, but not limited to :
- Competitive Pay
- Vacation & Sick Package, and Paid Holidays
- Comprehensive Health, Dental, and Vision Insurance
- HSA and FSA Health Care Accounts
- 401k Plan with Employer Match
- Company Paid Life Insurance
- On-Going Learning & Development Training
- Company Vehicle, Fuel and Credit Cards for Expenses
- Company Provided Cellphone and Laptop
- Employee Assistance Program, and so much more!
Last updated : 2024-03-22
