Support Staff

Support Staff Summary

CADT is looking for a compassionate and professional Support Staff member. Support Staff are often first contact a client has within our Clearpath Clinic so professionalism and excellent customer service skills, patience and flexibility are a must. The candidate must be able to perform at a high level of quality and quantity of job functions, to demonstrate professionalism, and to be able to adapt to changes in the work functions and high-paced environments.

A good candidate has a willingness to help all of our staff and clients with problems and strong communication skills. In addition, the ability to work in a high-pressure environment, a good understanding of basic computer skills and the ability to learn how to use proprietary software quickly are also highly beneficial.

Primary Responsibilities:

• Respond to client and staff questions/requests in a timely and accurate way, via phone and/or email
• Tasks associated with client support such as client registration, intake to programs, funding requests and insurance verification.
• Assists clients with obtaining insurance if they are uninsured.
• Understand privacy rules surrounding substance use.
• Process requests for client records in an accurate and timely manner in accordance with applicable statute and agency policy.
• Manage/Process the ordering of company supplies related all areas of the organization.
• Assist agency staff as needed

Qualifications:

• High school or general education degree (GED).
• Ability to prioritize tasks and promote a sense of urgency when needed.
• Ability to manage large volumes of work, handle deadlines and maintain high level of productivity.
• Strong attention to detail and problem-solving skills
• Be a team player by being willing to help others in the agency.
• Maintain professional verbal & written communication.
• Must have or obtain CPR & First Aid before client contact.

Preferred Qualifications:

• 2 years' experience in an office setting.
• Medical office experience with knowing the 42CFR federal confidentiality regulations surrounding substance use.
• Experience working with Medical Insurance/Benefits/MNSURE

Wage Range $15-$18an/hr.

Benefits we offer:

• Health, Dental and Vision insurance
• Paid time off
• 401(k) and 401(k)matching
• Flexible schedule
• Life insurance
• Short- and Long-Term Disability
• Health savings account
• Professional development assistance
• Employee assistance program

We prefer to promote from within and have ample opportunity for advancement.