Clinical Manager

JOB PURPOSE:

Travel between Queens, Brooklyn, and the Bronx

The Clinical Manager partners with the Senior Clinical Director to positively impact the continuity and delivery of care in the community.

JOB RESPONSIBILITIES:

• Monitors care delivery for the agency’s clients.
• Reviews, investigates, completes, tracks, and trends incident/complaint reports.
• Ensures accurate completion of incident/complaint reports and submission to regulatory bodies within required timeframes.
• Follows up with Physicians, clients, caregivers, and contracts for daily service issues.
• Supervise field clinical staff.
• Conducts client and employee satisfaction surveys.
• Makes recommendations for action plans to resolve complaints.
• Gathers and analyzes data to evaluate the organization's performance in quality management and improvement.
• Develops and implements quality and performance improvement plans and initiatives.
• Works with the team to develop internal benchmarks for success.
• Serves as a resource for staff and caregivers with regard to compliance programs.
• Assists with training/orientation of caregivers.
• Compiles monthly reports and statistics in preparation for Committee meetings, attends, and reports such information to the Committee utilizing Microsoft Excel and PowerPoint.
• Completes and submits weekly/monthly contract compliance reports ensuring compliance with required deadlines.
• Review reports from scheduling software daily.
• Reviews and resolves conflicts in services with other agencies.
• Conducts monthly audits of client/PA records for LHCSA and FI.
• Meets with supervisor regularly to inform about issues as they arise.
• Other duties as assigned.
• Develops and maintains positive “customer” relationships (“customer” is defined as co-workers, participants, visitors, vendors, and supervisors).
• Communicates with customers in a caring, helpful, considerate, and culturally sensitive manner.
• Demonstrates a thorough understanding of customer needs and wants and attempts to anticipate and meet customer needs.
• Suggests and implements customer-centered service improvements.
• Utilizes service recovery techniques to resolve issues quickly and to the customer’s satisfaction.

SALARY RANGE:

Minimum: $118,000.00
Maximum: $122,000.00

QUALIFICATIONS:

Education:

• 2-4 year’s experience in the home care healthcare field preferred
• Bachelor’s Degree in Nursing required
• NYS Active Registered Nurse License, without restrictions

Other:

• Must have the ability to maintain confidentiality and strong attention to detail while working in a fast-paced environment.
• Proficient in Microsoft Office Suite: Word, Excel, and PowerPoint
• Knowledge of federal and DOH regulations applicable to Home Health Care is required.
• Excellent communications skills: written and verbal
• Excellent data analysis, organization and relationship building skills.

Job Type: Full-time

Pay: $118,000.00 - $122,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Bronx, NY 10467: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your expected salary range?
• Do you have the COVID Vaccination?

Education:

• Bachelor's (Preferred)

Experience:

• Home care supervision: 2 years (Preferred)

License/Certification:

• RN License (Preferred)

Work Location: One location

Salary : $118,000 - $122,000