Director of Social Work

CenterLight Health System
Albertson, NY Full Time
POSTED ON 8/26/2020 CLOSED ON 9/25/2020

Job Posting for Director of Social Work at CenterLight Health System

Responsibilities

  • Will provide guidance and direction to PACE site clinical managers as to standards of SW practice.
  • Will serve as a consultant to IDT to help navigate and resolve complex social work issues.
  • Will work with Regional Executive Director to establish and implement standards pertaining to the discharge planning function with external community agencies inclusive of hospitals, skilled nursing homes and assisted living programs.
  • Will collaborate with IDT to effectively manage transitions of care.
  • Sets standards for eligibility management and interventions in order to maintain Medicaid eligibility and Medicare linkage.
  • Oversees social work innovation and best practice development at PACE academies.
  • Represent the organization at marketing and community outreach events as appropriate.
  • Will complete special projects as assigned.

Performance Standards

  • Performs consistent with organization’s mission and philosophy.
  • Performs job responsibilities according to organization’s policies.
  • Seeks clarification when needed.
  • Assumes responsibility for assignments given, seeks supervision appropriately, and is accountable for work performance. Meets productivity guidelines.
  • Maintains proper documentation (updated, timely, legible) related to patient care, whether paper or electronic.
  • Maintains HIPAA standards and confidentiality of PHI. Supports staff, student, and volunteer orientation and ongoing inservice education as requested.
  • Supports organizational activities by participating in quality improvement activities, special projects, internal and/or external committees, community activities and other duties as assigned.
  • Serves as role model for peers and colleagues.
  • Assumes responsibility for professional growth and development; maintains and upgrades professional knowledge and practice skills.
  • Treats other CenterLight employees respectfully and facilitates an environment of teamwork.
  • Initiates, if appropriate, incident reporting process, and participates in incident investigation and reporting as applicable.
  • Performs general office duties in connection with job responsibilities, including but not limited to photocopies, faxing, typing, filing, and phone calls.

Service Standards

  • Makes the needs of participants their central focus, and finds innovative ways to provide an exceptional experience.
  • Develops and maintains positive “customer” relationships (“customer” is defined as co-workers, participants, visitors, vendors, supervisors).
  • Communicates with customers in a caring, helpful, considerate and culturally sensitive manner.
  • Demonstrates a thorough understanding of customer needs and wants and attempts to anticipate and meet customer needs.
  • Suggests and implements customer-centered service improvements.
  • Encourages customers to engage with CenterLight employees and CenterLight activities.
  • Utilizes service recovery techniques to resolve issues quickly and to the customer’s satisfaction. Immediately reports customer dissatisfaction to IDT for follow-up.

Managerial Standards

  • Ensures that direct reports conduct their duties according to applicable rules and regulations as well as organization’s policies and procedures.
  • Evaluates the work performance and competency of direct reports. This includes ongoing informal feedback/counseling/support and completion of annual performance reviews.
  • Holds staff accountable for their individual performance.
  • Develops individual professional development plans with direct reports, including the identification of in-service training needs and interests.
  • Investigates and resolves employee grievances and complaints. Engages with Human Resources as appropriate. Participates in annual budgeting process for department; manages departmental budget; approves departmental expenditures.

Qualifications

  • Education: LMSW required, LCSW preferred
     
  • Experience: Must have a minimum of 5 years’ experience as a social work supervisor in a health care related agency
     
  • License Registration: Must have active NY State Social Work license
     
  • Language: English Second language preferred
     
  • Physical: Works inside at office locations and outside in varied weather conditions in all areas of the community, using private or public means of transportation. Must be able to walk to patients homes as well as upstairs (if no elevator) to their individual unit.
  • Ability to sit/ stand for extended periods of time Ability to ascend/descend stairs.
  • Possess and maintain good physical stamina and mental health, including satisfactory health clearance as required by NYS regulations and Agency policy.
  • Able to physically perform job duties, completed pre-employment and annual physical
     
  • Other: Must be able to work weekends. Excellent written and verbal communication. Professional attitude Proficient in use of a computer for email, word processing, research, and maintenance of Participant records.
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