What are the responsibilities and job description for the Call Center Agent position at Centerstone?
Centerstone is among the nation's leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people's lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team!
Job Description:
SUMMARY OF POSITION
Facilitates client intake and walk-in needs by capturing demographic, insurance and other pertinent information and entering it into the electronic health record. The Call Center Agent will serve as the first point of access with Centerstone services, ensuring that each individual is met with compentent and compassionate care needed in facilitating effective intervention and referral. Will provide knowledge of all Centerstone services and resources.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Addresses all calls related to intake processes in a courteous, professional manner. Provides outstanding client service to all individuals, demonstrating high-level customer service skills and professional etiquette.
- Effectively and efficiently obtains all information (i.e., demographic and clinical information) for accurate documentation in the electronic database.
- Demonstrates knowledge and competency in providing service linkage and referrals for Centerstone programs, services and other community resources.
- Notifies management staff when an authorization is needed to be obtained prior to service being provided.
- Promotes a departmental culture of cooperation and collaboration with other Centerstone departments, community agencies, hospitals, mental health consumers, and the public at large.
- Attends team meetings, in-service training, and other quality assurance training as assigned.
- Meets ethical and clinical standards in compliance with all accreditations.
KNOWLEDGE, SKILLS & ABILITIES
- Effectively communicate via written, verbal, in person and virtual methods.
- Timely and accurate data entry.
- Outstanding customer service skills.
- Familiarity with HIPAA related rules and regulations.
- Active listening skills.
QUALIFICATIONS
Education Level
High School Diploma or GED required.
Years of Experience
One to three years of administrative experience preferred.
Required Certification/Licensure
N/A
PHYSICAL REQUIREMENTS
Task Percentage of Time/Frequency
Standing - 20%
Sitting - 80%
Squatting - occasional
Driving - occasional
Kneeling - occasional
Lifting - occasional
Bending - occasional
Time Type:
Full timeDelivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:
- Medical, dental, and vision health coverage
- Flexible Spending and Health Savings Accounts
- 403b retirement plan with company match
- Paid time off and ten paid holidays
- AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
- Diversity, Equity, and Inclusion employee resource groups
- Continuing education opportunities
- Employee Assistance Program
Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. Centerstone does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.
At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our beliefs toward diversity and inclusion.
Our approach to diversity is simple-it's about embracing everyone. Together, we continue to develop an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our employees. It powers our innovation and connects us closer to each other, to our clients and the communities we serve. We strive to create a workplace that reflects the growing world around us, and where everyone feels empowered, safe and welcomed.
Centerstone is an equal opportunity employer (M/F/D/V). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.
