What are the responsibilities and job description for the Interactive Service Agent (Video Teller) position at Centra?
Thank you for your interest in a career with Centra. A career at Centra Credit Union is more than a job; it is an opportunity to make a meaningful impact in our Members’ financial lives and our communities. Centra was established in 1940 and is headquartered in Jeffersonville, Indiana. Centra is ranked among the top five largest credit unions in Indiana and among the most financially sound institutions in the United States. Centra serves Membership throughout central and southern Indiana as well as other areas like Jamestown, NY and Whitakers, NC. Centra Team Members enjoy excellent benefits, an atmosphere that fosters family and work-life integration, a heritage of strong values, a high level of Team Member engagement in achievement of results, and the opportunity for growth with the Centra Family. Credit Unions are Not for Profit, Not for Charity, But for Service. If these are the things that matter to you then please read on, we look forward to hearing from you.
Centra Credit Union has an exciting opportunity for a Full Time Contact Center Interactive Service Agent in Columbus, IN.
ESSENTIAL DUTIES AND RESPONSIBILITIES
This position may be required to perform additional duties as requested. Reasonable accommodations may be made to enable individuals with disabilities to perform.
- Assist Members utilizing ITM machines, with services and transactions.
- Execute and develop collaboration within the organization and other Departments to ensure a team effort and positive Member experience delivery.
- Meet or exceed key product/service goals within the Department to ensure profitable and sound business practices for the Credit Union.
- Maintain ongoing communication with supervisor, informing him/her of all pertinent problems, irregularities, new developments, changes, or other important information discovered via Member engagement.
- Maintain Compliance with all Credit Union policies, procedures, compliance, and security protocols.
EDUCATION and/or EXPERIENCE
- High school diploma or general education degree (GED).
- Prior experience in a retail service environment or banking or related call center preferred.
Skills
- Basic Computer Skills
- Intermediate Communication Skills
- Data Entry Skills
- Basic Leadership Skills
- Basic Comprehension of Procedures, Processes, and Policies
- Basic Ability to process transactions quickly and accurately in a fast-paced environment
Note: Flexible hours between 8AM-6PM Monday thru Friday and Saturday 8:00AM to 2:00PM.
Centra is an Equal Opportunity Employer.