What are the responsibilities and job description for the Customer Service/Admin Support position at Central Garden & Pet?
Our Garden Distribution segment is seeking a Customer Service/Admin Support resource to join our team in our Grand Prairie, Texas office. This position will provide administrative support to the Distribution team and work closely with both internal personnel and customers. Reporting to the Operations Manager, the right candidate will manage invoices, and order tracking. Employees are eligible for medical, dental, vision, and life insurance benefits effective the first month after just 30 days and a 401(k) plan with a matching contribution and profit share after just 90 days of employment.
KEY RESPONSIBILITIES
- Support sales/merchandising personnel/delivery personnel in all facets of service.
- Monitor and track daily customer orders ensuring accuracy and timeliness of order completion.
- Manage invoices and credits daily
- Manage RGA (Return Goods Authorization) process.
- Schedule/track freight pickups for returns.
- Manage supply order requests from field merchandisers.
- Handle a large volume of inbound calls & emails requesting information on product availability, shipments, and/or general service questions.
- Send daily tracking information for 3rd party shipments.
- Enter SAP credit adjustments and occasional “bill only” orders.
- Special projects as requested.
IDEAL CANDIDATE ATTRIBUTES
- High School Diploma or GED equivalent.
- One-year previous customer service or call center experience, especially in a distribution center environment.
- Must be detail-oriented with exceptional organizational skills.
- Ability to adapt quickly to change.
- Strong interpersonal and communication skills are a must.
- Must be able to solve problems and handle complex customer issues.
- Must be detail-oriented and able to manage multiple tasks at one time.
- Must have experience with MS Excel, Word and Outlook, knowledge of Prelude is a plus but not required. Ability to work independently without supervision and as part of a team.
- Must display professionalism, reliability and a willingness to learn
- Excellent spelling, grammar, phone skills required.
- A demonstrated ability to work well in a cooperative, collaborative team environment.
- General Office duties, extensive client interaction, client follow-up, and a positive attitude.
- Ability to work in a constant state of alertness and safe manner.
- Abide by all regulations, policies, work procedures, and instructions.
WORKING CONDITIONS
- Primarily office environment, working in a sedentary position with frequent use of PC and phone.
BENEFITS PACKAGE & EMPLOYEE PROGRAMS
- Comprehensive Medical, Dental, and Vision Insurance
- Free Life and Disability Insurance
- Health and Dependent Care Flexible Spending Accounts
- 401k with 3% company match and annual profit-sharing bonus!
- Paid vacation, holidays and sick time
- Employee Assistance Program
- Discounts on cell phones, movie tickets, gym memberships, and more!
- Education Assistance (both college degrees and professional)
- Referral Program with cash bonus
At Central Garden & Pet (NASDAQ: CENT and CENTA), we believe home is at the center of our lives, and our employees are driven by our purpose to nurture happy and healthy homes. Our company is made up of thousands of people across North America, with an emerging footprint across the U.K., Mexico, China and Canada - all dedicated to helping gardens bloom bigger, pets live healthier and communities grow stronger. We are united by our mission to lead the future of the garden and pet industries…one blade of grass and one wagging tail at a time. Visit our website at www.central.com to learn more.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.
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Salary : $30,100 - $38,200
