Procedure Scheduler/Clinical Specialist

Why Join CIO?

Central Indiana Orthopedics has been proud to serve central Indiana for over 70 years. With offices in Muncie, Anderson, Marion and Fishers, CIO strives to be a trusted and preferred provider of orthopedic healthcare services for the communities we serve. Providing excellent orthopedic care while treating all people with dignity and respect is the core of who we are and what we do on a daily basis.

Employees enjoy a team environment with a focus on balancing their commitment to work life and home life. Additionally, eligible employees have access to excellent benefits which include:

· Consistent work schedules with no nights, weekends or major holidays

· Accrued paid time off

· Health, Dental and Vision insurance plans

· Company-provided life and long-term disability insurance

· A robust 401k retirement and profit sharing plan

What You Will Do?

The Procedure Scheduler/Clinical Specialist will schedule and pre-certify prescribed procedures for patients. This individual will ensure patients are scheduled and educated on procedure requirements. This position is responsible for interfacing directly with insurance companies to authorize and pre-certify procedures as required by individual insurance coverage. Individuals in this position also will provide backup support/assistance with MRI scheduling and pre-authorization as well as providing clinical support as needed. Individuals in this role will provide care for clinic patients following established standards and practices. This individual is responsible for delivering patient care, assisting in procedures as directed by physicians, and providing excellent communication and education to patients. This position is responsible for maintaining and updating patients records with a high degree of accuracy in a timely and efficient manner.

· Procedure Scheduling

o Coordinates with internal and external providers in arranging testing for prescribed procedures/tests.

o Works with patient to identify available times to schedule procedures, answers questions related to the required testing, and ensures correct insurance information is on file for patient.

o Coordinate with insurance companies to pre-certify ordered procedures as required by the patient’s insurance company in a timely manner.

o Maintains, updates, and reviews patient records, charts, and other pertinent information ensuring accurate and timely information is available in the patient record.

o Responds to and refers incoming phone calls as needed. Educates and instructs patient and family regarding medications, treatment instructions, and pre- and post-procedure protocols.

o Provides assistance/backup to MRI for scheduling and pre-certification as needed.

· Clinical Support

o Prepares patients for examination and treatment by observing, recording, and assessing patient’s condition, noting reactions to drugs and treatments, obtaining vital signs, and taking patient’s medical, social, and family history and accurately entering information into the electronic patient chart.

o Updates and maintains patient records, receives tests and examination results, formulates and updates patient care plans, and other information with a high degree of accuracy and efficiency to provide a smooth and timely flow of patients through the clinic.

o Performs selected nursing duties, including assisting physicians in preparing for minor procedures and physicals; assisting physician during treatment as needed; obtain specimens and administer injections or tests as ordered by physician, arranging for additional testing as needed, and apply or remove casts, splints, and dressings as necessary.

o Explain and demonstrate home physical therapy exercises or rehabilitation techniques to patients.

o Prepares exam and treatment rooms with necessary instruments based on physician and patient needs.

o Maintains and prepares supplies and equipment for treatments, including sterilization and ensuring clinic area is stocked with proper equipment at all times and ordering as necessary.

o Perform selected administrative duties specific to clinic operations, including but not limited to screening telephone calls for referral to physician, assisting with the scheduling of tests and procedures, scheduling appointments and ensuring preferences are given to patients in emergency situations, providing general information to patients, and compiling technical and statistical data for reports and records as necessary.

What You Will Need:

Qualifications and Education Requirements

Completion of an accredited program in nursing (Associate’s degree) or medical assisting (Associate’s degree) required. One to two years’ professional experience in a clinical setting preferred. Must possess and maintain in good standing one of the following: Certification from the American Association of Medical Assistants (CMA) or Indiana state Licensed Practical Nurse license (LPN). Must maintain current BLS certification.

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Supplemental Pay:

• Bonus pay

COVID-19 considerations:
All patients and staff are required to wear a mask.

Education:

• Associate (Preferred)

Experience:

• Professional Clinical: 1 year (Preferred)

License/Certification:

• CMA Certification (Preferred)
• LPN License (Preferred)
• BLS Certification (Preferred)

Work Location: One location