Program Support Supervisor

Central Washington University is recruiting a Program Support Supervisor 1 join our Aviation team in Ellensburg, Washington. This role is an important member of our team as they enhance the vision for the University. The role is a campus-based position, which means you get to see the lives you are impacting. We're offering a salary, depending on experience, from $41,448 - $55,224 annually plus the awesome CWU benefits.

Who we are:

We are a team of individuals committed to Changing Students' Lives. No matter what job, each of us plays a part in supporting and empowering our students to fulfill their dreams.  

Working in higher education provides career growth and career choice. Think of a university campus like a mini city, operating across 380 acres. You’ll find diverse academics, libraries, athletics and sporting events, full service and quick serve dining, conferences and events from small to large, recreation centers, housing, health services, police and public safety for the campus population of ~10,000 students.

Central Washington University has been named a Fulbright U.S. Scholar Program Top Producing Institution for the 2022-2023 academic year. In addition, for the seventh time in eight years, CWU is a recipient of the prestigious Higher Education Excellence in Diversity (HEED) Award from INSIGHT Into Diversity magazine. Come join us on our journey to encourage, inspire, and create spaces where all identities thrive on campus.

Tour our campus in Ellensburg here: www.youtube.com/watch?v=HjdhOegDa9A.

What we offer:

Our investment in you begins the day you join our team, a healthy and successful future for you is important to us. We offer medical, dental, life and disability insurance, retirement and optional savings plans, tuition assistance for you and your dependents, discounts across town, an employee assistance program for individualized counseling, and a wellness incentive program. Learn more: CWU Benefits, Perks & Discounts Overview.

The Role:

The Program Support Supervisor performs a variety of duties related to the Flight Training Program, such as providing excellent customer service, coordinating program activities, supervising aircraft dispatchers, and processing documents and records within the Flight Training Management software. All employees are expected to support CWU’s commitment to diversity and to bring and support inclusion into the university environment.

Flight Operations:
- Have extensive involvement with students and staff in carrying out program activities, and coordinate, schedule and monitor program activities to determine consistency with program goals. Coordinate flight operations with the academic requirements of the courses. Monitor students, aircraft availability, course progress and flight fee accounting
- Exercise independent judgment in interpreting and applying rules and regulations. Independently advise students, staff, program participants and/or the public regarding program content, policies, procedures, and activities; select/recommend alternative courses of action
- Check incoming student training records and documents for required information
- Make flight schedule adjustments and notify students and instructors of planned schedule changes
- Plan and develop both daily and monthly flight schedules that meet all flight training requirements with current resources available. Maintain and monitor established record keeping of flight schedules, producing forms, letters, record entries and other materials related to the Flight Training Program
- Interface daily with student financial services regarding student flight lab accounts
- Maintain and monitor established record keeping of flight school filing and database systems
- Compose correspondence such as requests for documentation and responses to requests for information; devise, evaluate and revise forms for internal use
- Track Instructor/Staff pilot currency
- Prepare or assist in the preparation, compilation, and coordination of reports and records such as financial, payroll, labor distribution, equipment usage, purchasing, inventory, personnel, scheduling, registration, and testing
- Compile and produce material such as financial statements, aircraft checklists, schedules,  flight progress reports, and technical and statistical reports requiring specialized knowledge and judgment in selection and treatment of data and format; prepares, tables, charts and graphs as required
- Review, reconcile and process timely requests to student financial services for flight overages, check ride retests and aviation lab credits. Maintains proper documentation of requests
- Provide support to students and staff in accordance with TSA and FAA guidelines in all courses of flight training
- Prepare and maintain pilot student training records according to FAA standards, track departmental pilot currency requirements, and provide training and certification requirements to program students
- Facilitate the daily operational department flight schedule to maximize aircraft utilization
- Assist program Chief Flight Instructor and lead instructors in record keeping of FAA training records and compiling monthly Veterans Affairs (VA) student training needs
- Schedule student progress review boards and draft related program correspondence
- Resolve problems and respond to inquiries regarding rules, regulations, policies, department procedures, and department services; answer telephone and emails; receive and refer visitors
- Report all safety issues and occurrences

Supervisor Duties: 
- Actively engage in recruitment and hiring of new employees
- Clearly define performance expectations, ensure accountability, and provide ongoing informal feedback, coaching, and mentoring. Conduct formal performance evaluations
- Ensure employees have necessary resources
- Oversee and direct the work of staff; serve as mentor, coach, and leader, and resolve complaints or issues
- Promote professional development opportunities
- Develop and foster supportive working relationships, motivation, and engagement
- Develop staff work schedules and coordinate staffing demands for operational tempo; monitor hours worked; approve payable time and absence requests
- Take corrective action in a timely manner
- Communicate information to staff on an ongoing basis to influence staff engagement and to be a part of a larger community
- Recognize and reward employees for good performance
- Adjust leadership style as needed to achieve results
- Value and encourage diverse perspectives, creativity, and teamwork
- Recognize value of, and promote, a diverse workforce. Values and encourages diverse perspectives, creativity, and teamwork

Dispatch Support:
- Oversee day-to-day operation of the dispatchers
- Fill in as a dispatcher when needed

- Perform other duties as assigned

• Ability to effectively organize multiple work assignments, involve competing priorities to produce work products that are accurate, of a high quality and meet deadlines
• Excellent communication (oral and written), interpersonal, analytical, and organizational skills
• Experience working with diverse populations
• Demonstrated ability and/or experience working with students and/or co-workers from a wide range of abilities, backgrounds, and experiences
• OR applicable combination of education and/or experience which demonstrates the ability to perform the essential functions of the position

Preferred Qualifications

• Knowledge of the unique needs of a student-centered environment
• Experience using Enterprise Resource Planning (ERP) systems such as Oracle/PeopleSoft
• Experience in interpreting and adhering to policies and procedures of the FAA, Transportation Security Administration (TSA), and other aviation related organizations and regulations
• General fiscal experience, training and/or education that demonstrates the ability to monitor budget data and provide related reports
• Airport hospitality (customer service) and aviation scheduling experience
• Ability to incorporate multicultural perspectives and issues into everyday conversations
• Life experiences that demonstrate an ability to contribute to CWU ‘s commitment to inclusion and diversity

Competencies

• Accountability/Dependability: Accepts responsibility for quality of own work; acknowledges and corrects mistakes. Shows up on time, meets standards, deadlines and work schedules.
• Judgement: Makes timely, informed decisions. Analyzes options and determines appropriate course of action.
• Teamwork: Promotes cooperation and mutual support to achieve goals. Encourages participation and mutual support.
• Adaptability/Flexibility: Responds positively to changing business needs and responsibilities. Adapts approach and methods to achieve results; recovers quickly from setbacks and finds alternatives.
• Commitment to Diversity: Recognizes the value of diversity and helps create environment that supports and embraces diversity.

Don’t meet every single requirement? At CWU we’re dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway. This may be the job for you!

Salary: This position is based on the range 41 of the Washington State Classification Listing, which has a minimum annual salary of $41,448 and maximum annual salary of $55,224. In accordance with RCW 49.58.110, the above salary reflects the full salary range for this position. Individual placement within the range is based on the candidate’s current experience, education, skills, and abilities related to the position. 

Schedule/Appointment: Monday - Friday, 8:00am-5:00pm (1 hour lunch)

Working Conditions: Majority of work is performed in an indoor office setting with frequent in-person interactions with the public, student, staff and/or agencies related to the local airport.  It is essential to be able to remain at a desk/computer workstation for prolonged periods of time, perform extensive data entry and other computer-related tasks and updates. Additionally, work is performed outside on tarmac or on local airport site. Occasional evening or weekend work and/or travel may be required. Employee may be required to work at any location on the CWU campus to which they are assigned.

Benefits: CWU offers a comprehensive benefits package including medical and dental insurance, retirement and optional savings plans, life and disability insurance, along with vacation and sick leave plans depending on employment classification. For additional information please visit: CWU Benefits, Perks & Discounts Overview.

An employee of CWU may be eligible for the Public Service Loan Forgiveness Program if the employee has student loans. To learn more, visit: https://ofm.wa.gov/state-human-resources/public-service-loan-forgiveness-program.

To apply for this position, you must complete the on-line application and attach:

• A detailed cover letter clearly demonstrating how your education and experience: (a) meet the required (and, as applicable, preferred) qualifications, and (b) demonstrate the ability to perform the responsibilities as described by the posting;
   
• Resume including work history, education, training; and
   
• Contact information for three professional references.

Screening Begins: October 24, 2023

**Priority will be given to applications received by the screening date. Incomplete applications may not be considered.

CWU is an EEO/AA/Title IX/Veteran/Disability Employer

About the Company:
Central Washington University

Industry:
Education

Salary : $41,448 - $55,224