What are the responsibilities and job description for the Vendor Relations Manager position at Centricity?
About Centricity
Centricity is a wholly owned subsidiary of Bankers Financial Corporation (BFC) and a leader in service and protection for over 35 years. We create and deliver comprehensive and customized programs across a range of products including service contracts, warranties, and contact center solutions.
We walk the walk: Centricity provides modern solutions in relatively old-school industries. That means were open to finding new, exciting ways to do things. Our solutions are informed by respect for the day-to-day realities of growing a business.
We are obsessed with service: Everyone at Centricity is expected to deliver confident, patient customer service. No one is too important to take a support call. We recognize the importance of strengthening relationships at every touchpoint.
Were problem solvers: In every part of our business, we address challenges. We embrace a highly consultative approach, giving every problem big or small the attention it deserves. We approach issues with enthusiasm, not frustration.
Our Core values include:
Collaboration: working together is critical to achieving organizational goals.
Innovation: growth happens when we can absorb and implement new ideas that provide unique solutions and superior customer service.
Performance: we believe in providing our employees with the tools and support they need to grow, succeed, and make an impact.
Social Responsibility: we place charity and volunteer work at the core of our organization.
Trust: we build and maintain trust with our employees and clients by embodying integrity, transparency, and doing the right thing.
Company Value Statements
In the performance of their respective tasks and duties, all employees are expected to demonstrate the following:
- Acting with the highest level of honesty, trust, character, and transparency.
- Making a unified effort to achieve the goals of the organization, embracing accountability for exceptional performance every day.
- Commitment to excellence in reaching our full potential as individuals and as an organization, surpassing the ordinary and the expectations of our stakeholders.
- Approaching every challenge with creative energy, discovering unique solutions to maximize success, focusing on creating and delivering compelling customer value.
- Belief in the power of a diverse workforce and creating a positive impact on the environment and our community.
Summary/Objective
- Soliciting and adding service providers
- Manage the Service Support team
- Conduct QBRs with larger service providers
- Provide escalation support with Customer Service
- Develop dashboards to track and manage overall service network health
- Network Strength
- Service Power servicer profile accuracy
- Conversion of non-contracted service providers
- Drive appropriate servicer behaviors
- What major new work will be done with the addition of this new position?
- Today responsibilities split between Claims and Service support
- Looking to dedicate supervision to the Service Support team
Supervisory Responsibility
Vendor Relations Specialist
Required Education and Experience
- Self-starter
- Organized
- Detail oriented
- Ability to work independently
- Considered strong to expert MS Office (in particular, Excel) skills
- Excellent customer service/conflict resolution/follow-up skills
- Strong familiarity with Centricitys service scheduling platforms.
- Familiar with SQL and TableauContact Center leadership experience minimum 3 years.
- High school diploma or equivalent.
The preceding position description has been designed to indicate the general nature of the work performed; the level of knowledge and skills typically required; and the usual working conditions of this position. It is not designed to contain, or be interpreted as a comprehensive, complete, or exclusive list of the duties of the position. Additional and different duties may be assigned from time to time. We are an E-Verify company.