Senior Systems Administrator (Unix)

Senior Systems Administrator (Unix)

Purpose

Working within the Service Assurance team and part of Operations, the Senior Systems Administrator (Unix) addresses escalated customer (internal and external) support requests. Additionally, he or she completes projects in environment planning and implementation for servers, networking, virtualization, and security services to support co-location and managed services customers. Work includes participation in a team on-call rotation for 24x7 support. The technical team is an immediate point of escalation for the Operations Center Technicians, and it provides mentoring for the Operations Center. The Senior Systems Administrator is responsible for: 

• Providing up to and including 3rd level ticket support to resolve problems on internal and customer systems, including on-call support
• Communicating with the technical team and customers, in a timely and effective manner
• Participating in change management procedures
• Installing servers and configuring hardware, applications, services and storage in accordance with best practices and project/operational requirements
• Installing new software releases, evaluating and installing patches
• Creating and maintaining install and configure procedures, Operations Manual and online customer information
• Completing additional projects as required

Reporting to the Service Assurance Manager, this position is based in one of our GTA, Ontario offices.

Required Experience and Skills

• IT Diploma from recognized technical institution or equivalent work experience
• Minimum of 5 years of experience with administering Red Hat and CentOS Linux in an enterprise or service provider environment
• Strong networking and internet technology knowledge (TCP/IP, DNS, firewall and load balancing concepts)
• Proven experience with LAMP stack – Linux, Apache, MySQL, PHP or equivalent web server and database applications
• Shell and Perl scripting and script debugging skills
• Strong knowledge and experience with VMWare ESXi, VSphere
• Storage administration experience, SAN / NAS technologies
• Experience with infrastructure automation tools
• Knowledge of security concepts and best practices, vulnerability and patch management processes
• Experience in the hosting industry and data center operations

Desirable Skills

• RHCE or RHCT Certifications
• Experience with Windows Server and related Microsoft technologies
• Experience with Cloud platforms: Azure, Oracle, AWS
• Experience with data protection platforms, Commvault

Other Talents

• Strong analytical and troubleshooting skills
• Confidence in own abilities and a willingness to make decisions and escalate when necessary
• Effective oral/written communication and time management skills
• Ability and drive to learn and apply new technologies rapidly
• Ability to confidently deal with clients and deliver messages effectively
• Ability to use critical thinking and logic skills to isolate and resolve technical issues in a timely manner
• Ability to prioritize and escalate where necessary
• Attention to detail, ability to manage changing priorities and be focused, motivated and enthusiastic
• Possess strong sense of teamwork, integrity, self-motivation, positive attitude, and initiative