What are the responsibilities and job description for the Inside Sales position at CertaSite?
This is an in-person role reporting to our office located at 96th Street and I-69 NE Indianapolis.
We are looking for a motivated and well-spoken Inside Sales Representative to join our sales team. The Inside Sales Representative will be responsible for developing new sales, communicating with existing customers, understanding their needs, and ensuring a smooth sales process. You should be able to cross-sell, upsell and close new sales to meet and exceed sales targets.
To be successful as a Inside Sales Representative you should be able to build instant rapport and achieve customer satisfaction. A top Inside Sales Representative should also be very competitive and a good listener.
Responsibilities:
- Communicating with customer and making outbound calls to existing customers.
- Understanding customers' needs and identifying sales opportunities.
- Answering potential customers' questions and sending additional information per email.
- Keeping up with product and service information and updates.
- Creating and maintaining a database of current and potential customers.
- Explaining and demonstrating features of products and services.
- Staying informed about competing products and services.
- Cross-Selling new products and services.
- Upselling existing products and services.
- Researching and qualifying new leads.
- Closing sales and achieving sales targets.
Requirements:
- High school diploma/GED.
- Previous experience in an outbound call center or a related sales position preferred.
- Proficiency in Microsoft Office and CRM software such as HubSpot.com.
- Excellent communication skills, both verbal and written.
- Good organizational skills and the ability to multitask.
- Excellent phone and cold calling skills.
- Exceptional customer service skills.
- Strong listening and sales skills.
- Ability to achieve targets.
Benefits:
- Unlimited earning potential with uncapped commissions.
WORKING CONDITIONS & PHYSICAL REQUIREMENTS
- Controlled climate, office environment
- Travel as needed; expected around 75% of the time
- Visit customer locations and may have meetings in field settings
- Required to sit for long periods of time, eight hours or more per day and being frequently required to use monitor, keyboard, and phone
COMPANY PERKS
- Work at a mission-driven company, focused on people
- Comprehensive medical plan options, including dental and vision
- 401K plan with company match
- Generous paid time off, paid holidays, and paid paternal leave
- Education reimbursement program
- Growth and expansion into new markets and products and services
Who are we?
CertaSite is a fast-growing fire and life safety company. Fire and life safety is our passion. It’s all we think about. We leverage our hard-earned expertise to give people peace of mind, confidence, and more time to pursue their core businesses. Since 2018, we have grown from four to 15 markets serving over 14,400 customers throughout the Midwest.
As we grow and expand into new markets, we are building a team that loves what they do and has fun doing it. If you are looking to be challenged every day and for an opportunity to make a huge impact and grow with a mission-driven company focused on the customer, we hope you will consider this amazing opportunity.
Our Mission: To provide a meaningful impact to as many lives as possible.
Our Vision: To be the most dependable and simplified life safety solution on the planet.
Our Values:
- Passionate – Relentless pursuit to be great, not just good enough. And we have fun doing it.
- Impactful – Our work makes a real difference in the world. We literally save lives, but that’s just the beginning.
- Innovative – We believe there is always a better way. We don’t stop until we find it.
- Genuine – We do what we say, and we mean it.
This is a unique opportunity to join a great team at a company that is quickly growing and evolving. Significant potential for growth.
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