L1 Engineer

Not-for-profit located in DFW looking for a full-time, helpdesk services L1 engineer. In this role, you will be working on a team of engineers to provide IT support for the users at a medical office in the Dallas area.

Job Responsibilities:

• Assist in initial triage of client service requests, assisting the team in assessing impact, urgency, skillset required, and resolution steps.
• Assist clients in in troubleshooting computer and network-related issues.
• Work collectively on IT projects pertaining to solving the problems/needs of the campus.
• Occasionally lift boxes or equipment 50lbs to chest height
• Other duties (not listed here) may arise

Job Requirements

• High School Diploma or equivalent – degree preferred
• Attention to detail and great time management skills
• Excellent communication skills (written and verbal) with both coworkers and customers
• Must be able to calmly deal with the occasional frustrated customer
• Ability to work with little oversight
• Ability to follow instructions and take constructive criticism
• Wear presentable attire and have reliable transportation
• Previous experience with helpdesk support highly regarded.

Preferred application and platform knowledge:

• Mail: Gsuite/Office 365
• Mac OS
• Windows OS
• Azure

*Vendor familiarity preferred, but not necessary: Network products: Meraki Ubiquiti Major manufacturers (HP, Dell, Apple, Cisco, etc)

• Customer service soft skills are super-important.

Job Types: Contract, Full-time

Pay: $38,000.00 - $44,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Application Question(s):

• Do you currently live in the DFW Area?

Experience:

• Help desk: 1 year (Required)

Work Location: In person

Salary : $38,000 - $44,000