What are the responsibilities and job description for the Service Desk Manager position at CGI?
CGI Federal has an exciting opportunity for a Service Delivery Manager (SDM). In support of CGI Federal’s NetApp Services program, the SDM is responsible for overseeing all aspects of delivering NetApp capabilities to a wide array of Federal agencies. Leading a dedicated team while also leveraging a matrixed organization of subject matter experts, the SDM oversees all aspects of the planning, implementation, and ongoing support of the continuous monitoring capabilities delivered through OEM contracted delivery of services. As the primary point of contact, the Service Delivery Manger is readily available to respond to agency and partner questions, concerns and comments as well as being proactive in alerting the agency’s to potential contractual and programmatic issues.
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