The TBRA-HGV Case Manager is responsible for implementation and coordination of all aspects of the Tenant Based Rent Assistance, Households Impacted by Gun Violence Program (TBRA-HGV), including but not limited to eligibility screening; housing subsidy assistance and rent calculations; voucher issuance; landlord eligibility screening; payments contracts; lease addendums; referrals to supportive services; determining program compliance and handling program terminations; monitoring caseload activities; and providing client and landlord customer service. The TBRA-HGV Case Manager must be attentive to the social service needs and challenges faced by low-income families and individuals as well as understanding of the impacts of gun violence in Champaign County.
This position will build and maintain collaborative partnerships with landlords, permanent subsidized housing providers, community agencies, funders, referral sources, and other entities as required for program success.
Minimum Requirements:
- Bachelor’s degree in human or social services or related field and a minimum of three years of direct client service experience.
- Ability to pass criminal background check.
- Valid driver’s license, a safe and reliable vehicle, and the ability to transport clients on occasion.
- Ability to visit home sites and public sites in Champaign County.
- Strong interpersonal, written, and verbal communication skills and the ability to forge positive relationships with clients, co-workers, and colleagues.
- Requires skilled reading, analyzing, and interpreting data, documents, information, and publications.
- Must possess problem solving abilities with skills to identify critical issues and develop and execute plans to resolve disputes.
- Demonstrated ability to use critical thinking to solve problems.
- Organization and Records Management Skills.
- Demonstrated ability to use time-management skills to achieve success with schedules, workloads, and deadlines.
- Ability to utilize organizational skills to manage all aspects of a client's case, including tracking activities, updating records and monitoring outcomes. Must manage files and documents and follow recordkeeping requirements.
- Ability to complete case notes.
- Manage multiple work streams and priorities simultaneously while maintaining quality, customer service standards and accuracy.
- Must use basic to advanced math skills to complete financial forms, develop reports and understand statistical data. Must use math in daily work tasks, such as calculating financial eligibility for services, determining level of subsidy assistance, or monitoring expenditures.
- Highly proficient data entry and computer skills and the ability to use and manage computer files, use databases, create spreadsheets, and prepare presentations.
- Must have aptitude to become proficient with proprietary database operations and demonstrate functional proficiency in use of Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
- Must possess the ability to influence, interview and negotiate.
- Must demonstrate excellent listening skills, presentation and public speaking skills and the ability to share information effectively to diverse groups.
- Must possess strong writing skills to compose documents, reports, and correspondence.
- Knowledge of HUD tenant-based rent assistance programs preferred.
- Proficient in English (spelling, punctuation, grammar).
- Ability to attend worksite regularly to perform job duties and responsibilities.
- Ability to work a flexible schedule to accommodate program needs including periodic early mornings, evenings, nights, and weekends.
The complete job description may be viewed at www.ccrpc.org/rpcjobs
Schedule: 8:00 a.m. – 4:30, M-F (Flexibility is necessary to support the goals of the program.)
Status: Full-Time (37.5 hours per week)
Paygrade: Non-Exempt/3
Starting Wage: $19.34 - $21.25
Competitive benefits, health insurance, dental insurance, retirement, tuition reimbursement, high-quality programming, and great work environment!
Applicants may apply at: www.ccrpc.org/rpcjobs
Job Type: Full-time
Pay: $19.34 - $21.25 per hour
Benefits:
- Dental insurance
- Health insurance
- Retirement plan
- Tuition reimbursement
Schedule: