Repair technician

Technician, Watch Repair

About the role :

CHANEL is looking for a Watch Repair Technician to join our After Sales Team in Piscataway, NJ facility.

Reporting directly to the Manager, Watch Repair Center, you will provide support to the Watch and Fine Jewelry After Sales Service team and work closely with the coordinators to ensure smooth operations during the repair process The role is responsible for physical testing, inspection, and diagnosis, repairs, maintenance, and total overhauls of client owned and CHANEL owned (stock) watches.

What impact you can create at CHANEL :

Watch Repairs :

• Perform thorough physical inspection, testing, and diagnosis of client’s CHANEL watches
• Perform watch repairs by respecting the Maison’s quality standards and standard repair procedures
• Assist with monitoring repair lead times, communicate possible delays to Manager or workshop coordinator
• Clean and polish internal and external watch components as needed
• Complete testing and quality control of all completed watch repairs including but not limited to time accuracy, average rate, beat error, amplitude, consumption, power reserve, and water resistance

Maintenance of Claim Processing System and Spare Parts Inventory :

• Update diagnostic and repair data in the claim management system, update consumption of spare parts for each repair
• Pick parts and components needed for the repair
• Support inventory control, replenishment of spare parts and repair materials

Communications for the US WFJ After Sales Service :

• Suggest optional repairs or maintenance to extend the life or aesthetic look of the watch if needed
• Communicate the final diagnosis and technical quotations to workshop coordinator
• Provide and share technical knowledge in Watchmaking with team members
• Follow any technical trainings provided by the Regional WFJ Trainer
• Report all potential authenticity issues to management
• Identify and report quality issues encountered while repairing items from stock and clients
• Assist in developing and maintaining SOP for repair workshops to achieve both process and cost effectiveness
• Work in accordance with Global guidelines and proactively making enhancements to improve efficiencies and productivity
• Maintain a clean, neat, organized repair workshop including the work areas, equipment, and tools

You are energized by :

• Working in a highly collaborative environment
• Delivering best in class service for our clients
• Process development and improvement
• Collaborating with passionate teammates
• Problem solving and creative solution generation

What you will bring to the team :

• A proven competency of watch repair experience
• Collaboration with the workshop staff to maintain stock in first quality condition, including battery updates and light polishing of watches
• Responsibility for logging in repairs, follow up all stages of the process, manage the spare parts inventory as well as undertake quality management of pieces in stock
• A good understanding of equipment needed to perform tasks and carry out basic checks to ensure machines and equipment are maintained in good working order and highlight any issues in a timely manner

Position Logistics :

• Work-Place Essential : This role requires 5 days in person office at the designated location / office
• Minimum 5 year experience in repairing luxury timepieces (diagnostics, battery replacement, etc.) and basic experience with the 18K gold polishing
• High level experience with repairing mechanical movements, automatic chronographs, and quartz movements
• Formal training in watchmaking or equivalent experience,
• Problem-solving skills, proactive mentality, willingness to learn and grow
• Computer system literate and able to enter data for claims and projects
• Good understanding of equipment needed to perform tasks and carry out basic checks to ensure machines and equipment are maintained in good working order
• Well-organized, detail-oriented, patient
• Work collaboratively and be a team player
• Standing / lifting to 20 lbs
• 100% on-site, repair workshop environment

Compensation :

The anticipated base salary range for this position is $27.30 / hr-$40 / hr Base salary is one component of the total compensation for this position.

Other forms of variable pay may / will be offered for this position. Other components may / will include bonus potential, benefits, and / or perks.

Benefits and Perks :

• Wellbeing resources include dedicated paid time off for wellbeing and a Wellbeing fund
• Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
• Generous paid time off policies to include vacation, holiday, sick and volunteer days
• 401K and other incentives
• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

Additional Information :

Chanel is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work.

We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth.

This is reflected in :

Diversity and Inclusion :

• At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy and dignity for all. We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.
• We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.

Chanel Community :

• CHANEL Community empowers our employees to channel their passions, talents and sense of purpose to contribute to and learn from our communities.
• Employees are encouraged to take time off annually to volunteer through CHANEL Community. CHANEL also matches employee donations to select charitable organizations.

Sustainability :

CHANEL Mission 1.5 is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.

5 degrees Celsius above preindustrial levels.

Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.

Arts and Culture :

We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent.

US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.

Fondation Chanel :

• Since 2011, Fondation CHANEL’s mission is for women and girls to be free to shape their own destiny. Through multi-year partnerships with financial and technical support, Fondation CHANEL is committed to improving the safety and autonomy of women and adolescent girls around the world, impacting over a million women and girls in its first 10 years.
• For more information, please navigate to the Fondation Chanel website

Career and Leadership Development :

• We have dedicated in-house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine Chanel People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.

Last updated : 2024-07-20

Salary : $27 - $40