Manager, Data Management Service

Title Manager, Data Management Service Overview of Position Lead a team of Project Managers, Technical Engineers, and Implementation Consultants by coaching them to provide exceptional implementation services to customers in US and Internationally. Responsible for overseeing team’s projects and ensuring a high level of customer satisfaction and employee satisfaction. Work directly with customers and salespeople to scope and price data related projects; participate in pricing reviews and working with legal and TM to create new solutions, participate with answering RFP’s and pre-sale calls. Manage 3rd party vendors that assist us deliver our custom-tailored solutions. What will be my duties and responsibilities in this job? Oversees the assigned team to deliver high-quality services consistently, on time, and within budget Plans and schedules staff to provide implementation services; assists and back up to the team for customer conference calls and project issues; delivers prompt, professional solutions for customer inquiries Delegates technical responsibilities and monitors the progress of projects; acts as the first-level contact for customer escalations Develops new service solutions to solve customers’ challenges as required; liaises with Product Development/Management for latest product information; provides guidance and coaching to team members; plans and creates training programs for the team Conducts DMS team’s performance reviews; recruits, mentors, and develops technical staff; assists with the creation of new policies and ensure adherence to guidelines Provides guidance and insight to upper management and procure buy-in; validates processes and tools to comply with CHC’s standards and requirements; takes part in pricing reviews and works with the internal cross-functional teams to create the solution and assist with RFP’s and pre-sale activities Liaises with Services Product Analyst for latest product information from R&D/Systems Engineering, Technical Marketing and Support Department Creates training programs for team/department Provides support to implementation staff both in house and onsite. Screens, interviews, and recommends potential candidates Sundry duties as assigned What are the requirements needed for this position? Bachelor’s degree in Management, Business, computer science or college/computer technology diploma 2 years of CHC CPACS, Data Management Service and leading the DMS projects What other skills/experience would be helpful to have? Strong technical, troubleshooting Coaching, training and interpersonal abilities. Team player. Good organizational planning skills How much should I expect to travel? 5-10% Travel Employees in roles that require travel will need to be able to qualify for a company credit card or be able to use their own personal credit card for travel expenses and submit for reimbursement. Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system! Some of our positions require employees to be onsite at a Change Healthcare facility or a Client site, including Medical Facilities. Depending on the site’s health and safety guidelines, you may be required to have medical screenings or vaccinations to meet site requirements, which may include Covid-19 vaccination and/or testing. Further details and requirements will be confirmed during the interview process.