Implementation Specialist

Change Healthcare is a leading healthcare technology company with a mission to inspire a better healthcare system. We deliver innovative solutions to patients, hospitals, and insurance companies to improve clinical decision making, simplify financial processes, and enable better patient experiences to improve lives and support healthier communities.

Work Location:

• Fully Remote - U.S.
  

Position:

The Implementation Specialist will provide post-sales technical expertise during the installation, implementation, and maintenance of company products. Implementation Specialists will be involved in implementing detailed customer installation specifications and requirements. Implementation Specialists will drive quality, usage, and customer satisfaction.

Core Responsibilities:

• Setting-up and configuring Revenue Cycle solutions product for Physicians and Hospitals
  
• Managing internet communication protocols for VPN and Web Service connections
  
• Utilize proprietary applications, tools, and processes to implement and deploy Revenue Cycle solutions
  
• Responsible for data mapping, setting up & configuring data processing rules and testing customer database during implementation
  
• Setting up product access and permissions for customer user groups
  
• Understand customers business needs and translate them into application and operational requirements
  
• Follow pre-established instructions, procedures, and guidelines to successfully migrate Revenue Cycle solutions from legacy system to new system
  
• Responsible for set-up of customer data files related to 837 (Claims), 835 (Remit/ERA), 276/277 Claim Status
  
• Engage key stakeholders and subject matter experts throughout the project lifecycle for planning and issue resolution
  
• Identifies and proposes resolutions for systems issues or changes that impede timely and accurate Revenue Cycle services
  
• Coordinate with customer IT personal to set-up and configure product modules
  
• Responsible for product testing and resolution of product configuration issues during Implementations
  
• Troubleshooting and resolving technical issues encountered by customers
  
• Responsible to manage tasks within IT infrastructure and platform for Real-time transaction processing
  
• Effectively respond to changing product, project and customer demands while balancing multiple ongoing projects
  
• Coordinate with product development team in identifying and resolving product bugs delaying implementations
  

Requirements:

• 3 years of experience in software support or product implementation
  
• Excellent skills in Microsoft Office & Windows OS and installing, uninstalling, and troubleshooting software
  

Preferred Qualifications:

• Experience with hospital information systems and/or building screen-scraping solutions, preferred
  
• RCM, Healthcare insurance or Hospital Information Systems knowledge or experience, preferred
  

Working Conditions/Physical Requirements:

• General office demands
  

Travel:

• Some rare travel may be required
  
• Employees in roles that require travel will need to be able to qualify for a company credit card or be able to use their own personal credit card for travel expenses and submit for reimbursement.
  

Unique Benefits*:

• Flexible work environments
  
• Ready, Set, Grow Career Development Center & access to Change Healthcare University for continuous professional learning & development with more than 5,000 training assets
  
• Volunteer days, employee giving and matching gifts programs, community awards and dollars for doers, community partnerships
  
• Employee wellbeing programs and generous health plans
  
• Educational assistance programs
  
• US 401(k) or Group RRSP (Canada) savings plans with matching employer contributions
  
• Be sure to ask our Talent Advisors for more information on location specific benefits and paid time off policies
  
• Learn more at https://careers.changehealthcare.com
  
• *Eligibility for some benefits may be limited or not available for part-time employees, be sure to speak with your Talent Advisor.
  

Diversity and Inclusion:

• At Change Healthcare, we include all. We celebrate diversity and inclusivity, respect each other and value our unique experiences. By being our authentic selves, we bring different perspectives into our work and relationships.
  
• Business Resource Groups (BRGs) play a central role in advancing diversity and inclusion at Change Healthcare. They deepen our understanding of different cultures, people, and experiences, and help foster an inclusive workplace. Change offers eight (8) BRGs. Learn more at https://careers.changehealthcare.com/diversity
  

Feeling Inspired? Ready to #MakeAChange? Apply today!

#li-remote

New York and New Jersey Residents Only: The salary range for New York City, NY and Westchester County, NY is $58,420 - $101,520. The salary range for Ithaca, NY is $50,800 - $84,600. The salary range for Jersey City, NJ is $60,960 - $101,520. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Change Healthcare offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Change Healthcare, you'll find a far-reaching choice of benefits and incentives.

Diversity, Equity & Inclusion:

•At Change Healthcare, we include all. We celebrate diversity and inclusivity, respect each other and value our unique experiences. By being our authentic selves, we bring different perspectives into our work and relationships.
•Business Resource Groups (BRGs) play a central role in advancing diversity and inclusion at Change Healthcare. They deepen our understanding of different cultures, people, and experiences, and help foster an inclusive workplace. Change offers eight (8) BRGs. Learn more at https://careers.changehealthcare.com/diversity

Feeling Inspired? Ready to #MakeAChange? Apply today!

COVID Vaccination Requirements

We remain committed to doing our part to ensure the health, safety and well-being of our team members and our communities. As such, some individuals may be required to disclose COVID-19 vaccination status prior to or during employment. Certain roles may require COVID-19 vaccination and/or testing as a condition of employment. Change Healthcare adheres to COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance.

Equal Opportunity/Affirmative Action Statement

Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf.

If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to applyaccommodations@changehealthcare.comwith "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.

Click here https://www.dol.gov/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdfto view our pay transparency nondiscrimination policy.

California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understoodChange Healthcare's Privacy Notice to California Job Applicants Regarding the Collection of Personal Information.

Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.