Branch Manager

GMS is the leading North American distributor of gypsum wallboard, acoustical ceiling products and other specialty building materials. Founded in 1971, GMS now operates a network of more than 250 distribution centers nationwide. For more information about GMS, visit www.gms.com or any one of our subsidiary company websites.

Summary of Position:

The primary function of the Chaparral Materials, Inc. Branch Manager is to manage and direct all operation and sales activities of the assigned yard/branch while providing excellent service and delivery execution.

Duties & Responsibilities:

• Meets profit goals for the yard
  
• Maximizes opportunities for improving net profit and develops ways to correct negative trends
  
• Maintains relationships with customers and understands their needs maximum profit performance
  
• Assists sales team with developing new customers and follows up on sales leads
  
• Assists credit with overdue accounts receivables
  
• Sets pricing and determines appropriate pricing for yard
  
• Responsible for post-delivery customer audit program to improve business processes
  
• Responsible for overall customer satisfaction and order accuracy programs
  
• Resolves customer complaints about service delivery and product quality
  
• Orders board and materials within general company purchasing guidelines
• Maintains inventory levels and records in the yard
• Oversees responsibility for inter-office procedures
• Responsible for accurate input and confirmation of sales orders, customer information and related reports which support sales order entry process
  
• Approves all credit memos and return authorizations
• Ensures that yard’s staffing and equipment will meet delivery needs
• Ensures trucks and team members are scheduled appropriately
• Establishes and maintains the overall operational and delivery strategies
  
• Overall responsibility for managing variable expenses within budgeted targets
  
• Maintains proper maintenance and equipment protection program
  
• Understands and plans for equipment depreciation
  
• Ensures equipment is maintained to company operating standards
  
• Overall responsibility for yard safety, cleanliness and injury/accident prevention
  
• Responsible for overseeing and enforcing safety programs and procedures
  
• Investigates all accidents and injuries thoroughly

Other Competencies:

• Ability to self-manage, show initiative and be proactive
• Communicate professionally, both verbally and in writing to coworkers and customers

Basic Qualifications:

• Minimum of 5 years of related work experience
• Strong Microsoft office skills
• Demonstrated knowledge of managing a profit-making operation by setting and meeting goals
• Demonstrated knowledge of overall distribution business

Physical Demands:

• Must be able to remain in stationary position 50%
• Frequently, will move about inside the office and warehouse
• Must be able to operate basic office machinery
• Must be able to communicate with team and management and be able to exchange accurate information in these situations.
• Constantly working in office and warehouse environment

Mental Demands:

• Must be able to problem solve and prioritize tasks
• Must be able to manage stress depending on tasks
• Must be able to multitask
• Must be able to receive and analyze information
• Must be able to quickly communicate solutions if problems occur
• Must be able to demonstrate a high degree of sound judgement

Company Benefits:

• Medical, Dental, Vision, Disability & Life Insurance
• 401k
• Paid holidays & vacation days

**This job description is subject to change at any time.

Launch your career with a national building materials distributor and discover opportunities for growth and advancement. Our people have the independence and authority to make a difference. We invest in relationships, and every person is important. Our highest priority is serving others. We passionately pursue a safe work environment along with a relentless focus on operational excellence. We believe you can never go wrong doing the right thing.

EQUAL OPPORTUNITY EMPLOYER